The ANCHOR/Crisis Worker supports older adults eligible for the ANCHOR and Crisis programs, including casework for the ANCHOR/Crisis clients.
Responsibilities:
- Receives ANCHOR/Crisis referrals on appropriate cases requiring intensive and extensive casework.
- Completes a minimum of one home visit and two phone calls per month for all ANCHOR clients, and at least one form of contact per month for all Crisis clients.
- Attends the monthly Share Cases Meeting with SHC and CSI departments to review current caseloads and potential clients for the programs.
- Conducts an assessment of each client referred and establishes appropriate goals.
- Maintains records regarding the case, including physio-psycho-social characteristics and disposition of goals.
- Utilizes community professionals to support the development of case plans for clients in Crisis and facilitate progress toward established goals for clients in ANCHOR.
- Provides consultation service to other agency staff when appropriate.
- Documents Crisis casework in WORD, and ANCHOR casework in SAMS to include Journal notes, A&Rs, Service Deliveries, and Care Enrollments.
- Prepares appropriate statistics and reports to document program activities.
- Performs miscellaneous duties and assignments as directed by immediate supervisor.
- Maintains work area in a neat and professional manner.
Essential Functions/Qualifications:
- Bachelor's degree in Social Work, Human Services, or a related field.
- Regular and reliable attendance.
- Organizational and time management skills.
- Communication Skills with employees, consumers, physicians, family members, providers (telephone, email or in person, as needed).
- Knowledge of home and community-based service systems and how to access and arrange services.
- Knowledge of MassHealth programs.
- Knowledge of public benefits.
- Written communication skills.
- Demonstrated analysis and problem-solving skills.
- Meet deadlines in a timely fashion.
- Knowledge of housing and disability laws and regulations.
- Able to develop and maintain positive effective relationships with providers, consumers, and the public.
- Work as a member of a team and independently.
- Motor vehicle and valid driver's license; maintain minimum insurance liability on vehicle, complete motor vehicle driving record check and CORI check.
- Accurate record keeping skills.
- Maintain Confidentiality.
- Attention to detail.
- Computer Acuity.
- Ability to be flexible and work in a fast-paced environment.
- Maintain caseload/production at program/department standards.
Physical Demands:
- Computer access.
- Ability to traverse homes, yards, and stairways.
- Must be able to sit for periods of time at a computer or while driving.
- Must be able to carry files of up to 5 pounds and laptop.