Our customer service team supports our company through their confidence, knowledge and commitment to our customers. We’re passionate about understanding customer needs, finding solutions that fit their business and supporting our customers every step of the way. We take pride in the pivotal role we play in providing our customers with a seamless experience. Our Customer Service professionals are expert problem solvers and communicators who can empathize with a customer’s situation, quickly determine their needs, and provide resolution while navigating multiple systems and resources. Representatives focus on exceeding expectations of customers and delivering an effortless experience. The opportunity to make it right for our customers is why our team is among the most important in the organization. Promotional opportunities within 3-6 months!! Paying $19.90-$26.80 per hour
What you’ll be doing:
Consult with internal and external customers in resolving issues that affect our customers Resolve customer issues quickly and accurately before and after they contact us Provide exceptional service, while helping customers meet all their business needs Apply active listening skills to quickly filter through complex situations Contribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards
What you bring to the table:
Advanced customer focus capabilities that include anticipating customer needs, uncovering underlying problems, and providing a low-effort experience Ability to diagnose problems, take corrective action, and offer varied solutions dependent on customer need Effective communicator with a diverse customer base that requires active listening and flawless follow-through Demonstrates resiliency and positivity when faced with adverse or difficult situations Ability to maintain a positive attendance record
What’s needed- Basic Qualifications:
Previous Customer Service Experience required Distraction free, designated workspace/home office High Speed Internet Ability to perform basic equipment troubleshooting and PC/hardware set up Ability to work an 8-hours Monday-Friday
What’s needed - Preferred Qualifications:
1-2 years Customer Service experience High School Diploma or GED