IT Manager
Transdev in Phoenix, AZ is seeking a skilled and proactive IT Manager to lead the technology operations for our fixed-route bus system. The IT Manager will oversee all transit-related technology infrastructure ensuring reliable service delivery, system integrity, and ongoing technical improvements. In addition, oversee all office technology needs.
Transdev is proud to offer:
- Competitive compensation of $76k - $82k
Benefits include:
- Vacation: of two (2) weeks
- Sick Days: 5 days
- Holidays: 12 days; 8 standard and 4 floating
- Other standard benefits: 401(k) retirement plan, medical, dental, and vision, life insurance, short-term disability, and voluntary long-term disability.
Benefits may vary depending on the location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
- Administer and maintain all fixed route ITS hardware and software systems, including those provided by City of Phoenix.
- Monitor and ensure uptime and functionality of AVL, CAD/AVL, onboard Wi-Fi, APCs, and digital signage systems.
- Coordinate with City of Phoenix support to address service issues, software updates, and integration requests.
- Install, configure, and support Microsoft Office.
- Extensive knowledge of installation and configuration of Microsoft Office
- Oversee installation, configuration, and troubleshooting of vehicle hardware (e.g., routers, modems, tablets, GPS units).
- Ensure accurate data capture from buses for reporting ridership, on-time performance, and service planning.
- Create and maintain real-time dashboards and generate monthly performance reports from City of Phoenix and other platforms.
- Serve as the primary point of contact with City of Phoenix Technologies and other transit tech vendors.
- Coordinate service-level agreements (SLAs), contracts, upgrades, and licensing renewals.
- Provide hands-on support for IT issues affecting operations staff and drivers.
- Develop and deliver training materials for staff on technology tools and platforms.
- Lead IT projects related to transit technology upgrades, deployments, and system integrations.
- Work closely with operations and planning teams to align IT initiatives with agency goals.
- Manage all aspects of office moves, including phone system and network services and configuration, security systems (entry areas and video systems).
- Manage regional hardware and software upgrades.
- Maintain operability of regional software and hardware, including servers, computers and phone systems.
Qualifications:
- Bachelor’s degree in information technology, Computer Science, Transportation Technology, or related field.
- 3+ years of IT experience, preferably in transportation, transit technology, or a field involving mobile fleet systems.
- Experience managing or working with similar AVL/CAD systems is highly desirable.
- Strong knowledge of networking, cloud systems, Windows OS, and mobile device management.
- Ability to read technical documentation, diagnose system issues, and implement solutions efficiently.
- Excellent communication, problem-solving, and organizational skills.
- Ability to work independently and as part of a cross-functional team.
- Comfortable working in an operational environment that includes fieldwork with vehicle systems.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.jobs@transdev.com
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
- Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
- Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Category: Professionals
Job Type: Full Time
Work Type: No Remote
Req ID: 9458
Pay Group: QQN
Cost Center: 609
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.