Essential Duties and Responsibilities
• Conduct regular patrols of the hotel, including the lobby, hallways, stairwells, parking areas, entrances, exits, and other designated areas.
• Monitor security cameras and report suspicious activity, safety hazards, or security concerns.
• Ensure hotel entrances and exits are properly secured according to hotel procedures.
• Monitor parking areas and ensure vehicles comply with hotel parking policies.
• Address disturbances, unauthorized visitors, loitering, and violations of hotel policies in a professional manner.
• Respond promptly to guest complaints, noise complaints, disturbances, and security incidents.
• Assist hotel employees with safety concerns and potentially disruptive situations.
• Document all incidents, unusual activity, property damage, and policy violations in the security log or incident report.
• Contact law enforcement, emergency medical services, or fire department personnel when necessary.
• Enforce hotel policies regarding trespassing, unauthorized access, smoking, and other applicable rules.
• Monitor the property for fire hazards, water leaks, suspicious packages, and other safety concerns.
• Assist with emergency procedures, evacuations, and other emergency situations as directed.
• Maintain a professional appearance and courteous demeanor when interacting with guests and employees.
• Report maintenance issues, suspicious activity, and safety hazards to management promptly.
• Maintain communication with the front desk and management throughout the shift.
• Complete shift reports and communicate outstanding issues to the incoming security guard or management team.
Qualifications and Requirements
• Previous security experience preferred.
• Strong observation, communication, and problem-solving skills.
• Ability to remain alert and attentive throughout the overnight shift.
• Ability to handle difficult situations calmly and professionally.
• Ability to walk and stand for extended periods and conduct routine property patrols.
• Must be dependable, punctual, and able to work independently.
• Must follow hotel policies, security procedures, and instructions from management.
• Must maintain confidentiality regarding guest information and hotel operations.
• Valid security guard license or certification, if required by applicable law.
Performance Expectations
• Maintain a visible security presence throughout the property.
• Complete assigned patrols and security checks consistently.
• Respond promptly and appropriately to incidents and guest concerns.
• Maintain accurate and detailed security logs and incident reports.
• Follow all hotel policies and procedures without exception.
• Demonstrate professionalism, accountability, and good judgment.
• Immediately notify management of serious incidents, safety risks, or suspicious activity.