The Logistics Coordinator is responsible for all the mobilization and demobilization of company equipment and driver resources for maximum efficiency on his or her shift. This position requires a superior level of customer service in a fast-paced, high pressure team environment. The dispatch room is the central nervous system to the company. You will help facilitate issues with every aspect of the company.
Essential Duties and Responsibilities:
- First point of communication with all drivers for all their daily needs and questions.
- Determine the optimal utilization of company and/or third-party equipment to successfully meet customer demands and ensure timely delivery.
- Dispatch trip plans and various location status.
- Verifies and coaches drivers on utilizing their clocks appropriately.
- Assists with BOL audits.
- Assists with equipment swaps and moves by organizing drivers needed.
- Communicates with drivers going on or coming off reset to ensure smooth transition.
- Understand status of assigned well(s) and keep appropriate personnel informed.
- Utilize company software, Sand Drive, to its fullest capabilities.
- Forecast sand inventory levels and run daily reports for management.
- Make sure drivers adhere to their daily schedule and that they’re ready to work at the appropriate times.
- Communicate with the RT maintenance team about breakdowns and other issues to ensure the truck is fixed in a timely manner.
- Communicate frequently with drivers and field operations to ensure safe and efficient sand delivery operations.
- Communicate with the customer on how the assigned wellsite is performing.
- Reroute and divert trucks accordingly to prevent and/or reduce demurrage.
- Manage high call volume and email communications throughout shift.
- Ensure compliance with standard DOT and company health and safety policies and procedures.
- Perform other related duties as assigned.
Requirements
Qualifications:
- Prior experience in a customer service, oilfield, or logistics role strongly preferred.
- Knowledge and understanding of basic DOT rules and regulations.
- Excellent verbal and written communication skills with the ability to work closely with drivers, company personnel, customers, and contractors.
- Ability to work weekends, holidays, and both day and night shifts.
- Computer proficiency and aptitude to successfully perform in a technology-driven environment.
- Self-starter with the ability to work effectively with personnel, management, the public, and customers.
- Strong organizational, prioritization, and problem-solving skills with the ability to efficiently manage a high volume of tasks.
- Strong mathematical aptitude and proficiency in Microsoft Excel.
- Must be able to read, write, and speak English.
Physical Requirements
- Ability to sit and work at a computer for extended periods of time.
- Ability to view computer screens and perform repetitive keyboard and mouse functions throughout the workday.
- Ability to occasionally stand, walk, bend, and reach while performing job duties.
- Ability to work in a fast-paced office and operational environment.
Behavioral Competencies:
- Dedication and commitment to teamwork and common goals.
- Ability to follow proper protocol for incident reporting and emergency situations.
- Strong morale character.
- Ability to be flexible and adaptable to the ever-changing needs of clients and industry.
Schedule: Wednesday - Tuesday (7 Days on, 7 Days off); 12hr Shifts
Exemption Status: Non-exempt
Reports To: Manager, Logistics