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Added 19 mins ago
TC
Customer Experience Agent
Tompkins Community Bank
Batavia, NY · Ithaca, NY
- $18 to $19.5 USD / hour
Work rotating shifts, weekends and holidays as required
Added 9 days ago
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Tompkins Community Bank
Leesport, PA
Added 9 days ago
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Tompkins Community Bank
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- $20.5 to $26.25 USD / hour
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Tompkins Community Bank
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- $21.5 to $27.75 USD / hour
Added 12 days ago
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Tompkins Community Bank
Batavia, NY
Work rotating shifts, weekends, holidays, and after-hours support as assigned, with schedules subject to department needs and customer demand
Added 12 days ago
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Tompkins Community Bank
Brewster, NY · Wyomissing, PA · Batavia, NY · Ithaca, NY
- $29 to $35 USD / hour
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Tompkins Community Bank
Ithaca, NY
- $19 to $21 USD / hour
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Tompkins Community Bank
Ithaca, NY
- $19 to $21 USD / hour
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Tompkins Community Bank
Batavia, NY
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Added 15 days ago
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Tompkins Community Bank
Auburn, NY
- $18.25 to $20 USD / hour
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Tompkins Community Bank
Batavia, NY · Ithaca, NY
- $19 to $21.5 USD / hour
Follow assigned schedules, including rotating shifts, weekends, holidays, and after-hours support as required
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Tompkins Community Bank
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Tompkins Community Bank
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- $20.5 to $26.25 USD / hour
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Tompkins Community Bank
Ithaca, NY · Batavia, NY · Wyomissing, PA · Brewster, NY · Plymouth Meeting, PA
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Tompkins Community Bank
Syracuse, NY · Fayetteville, NY
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Tompkins Community Bank
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Tompkins Community Bank
Ithaca, NY
- $27 to $34 USD / hour
Added 1 month ago
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Tompkins Community Bank
Batavia, NY · Ithaca, NY
- $18 to $19.5 USD / hour
Work rotating shifts, weekends and holidays as required
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Tompkins Community Bank
Pittsford, NY
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Tompkins Community Bank
Brewster, NY
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Added 1 month ago
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Fiduciary Accounting and Reporting Analyst
Tompkins Community Bank
Ithaca, NY · Syracuse, NY · Pittsford, NY · Mount Kisco, NY · Wyomissing, PA
- $27.5 to $31.5 USD / hour
Added 1 month ago
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Tompkins Community Bank
Ithaca, NY · Syracuse, NY
Added 1 month ago
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Tompkins Community Bank
Ithaca, NY
- $18.25 to $20 USD / hour
Added 1 month ago
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Tompkins Community Bank
Ithaca, NY
- $23 to $26 USD / hour
Added 1 month ago
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Tompkins Community Bank
Wyomissing, PA

Tompkins Community Bank

Customer Experience Agent

Batavia, NY, United States
Ithaca, NY, United States

$18 to $19.5 USD / hour

Apply on careers.tompkinsfinancial.com About employer

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Job details

Pay: $18 to $19.5 USD / hour
Apply by: Nov 12, 2027
Posting language: English
Posted: Nov 12, 2026

Original job description

Overview

Answers general inbound calls in a care center with the goal of customer satisfaction, and customer retention. Takes care of inbound calls of a lesser complexity that are primarily routine or basic in nature. Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems with a good knowledge of company, services, and products for retail customers. As incumbent gains knowledge and experience, the work review, call monitoring and supervision may be reduced.

Responsibilities

Responsible for managing inbound calls in a timely manner in a multi-bank environment
Receive and process telephone service requests, including but not limited to Retail Banking, Debit Cards, Digital Banking and Business Banking and Treasury Management. Takes care of inbound and outbound calls of a lesser complexity that are primarily routine or basic in nature
Demonstrates and promotes a 100% commitment to providing a best in class experience for our internal and external customers
Maintain thorough knowledge of company procedures, policies and banking regulations
Provide accurate, valid and complete information to customers by using the right methods/tools available
Meet personal/customer care center team targets and call handling quotas
Follow all company policies and procedures as set forth in the Employee Handbook
Performs other related duties as assigned or directed
Promotes and cross-sells bank products and services to customers and prospects; actively participates in department digital referral program
Work rotating shifts, weekends and holidays as required. Schedule subject to change based on needs of the department and customer demand

Qualifications

A minimum of one (1) year banking or related customer service experience
Proficient reading, writing, grammar and mathematics skills; proficient interpersonal relations and communication skills and a high analytical ability
Must be assertive with the ability to influence others. Effective verbal and written communication skills
Able to work in a fast-paced, multiple-task environment with a high-disruption rate
Resolve conflict with minimum negative impact on all parties
Work independently, prioritize work in order to meet goals in all areas
Must be a self-starter, with forward-thinking capabilities, and demonstrate good organizational skills
Proficient in Microsoft Word and Excel.
Care Center software experience is desirable

Benefits

Medical
Dental
Vision
401(k) Match
Profit Sharing
Paid Time Off
11 Holidays
Tuition Reimbursement
Free Parking throughout Tompkins Bank & Trust
Employee Referrals

EEO Statement

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law. For more information, please click here. #communitybank

Pay Range

USD $18.00 - USD $19.50 /Hr.

Apply on careers.tompkinsfinancial.com About employer

More about this job

Skills

Customer experience
Customer service
Communication skills
Work independently
Organizational skills
Microsoft Word
Microsoft Excel

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