Description At Triple T Hospitality, our Mission is to achieve “GREATNESS”. Tommy's Tavern + Tap is a dynamic and fast-paced restaurant known for its welcoming atmosphere, exceptional food, and outstanding service. We take pride in delivering a memorable dining experience to our guests while fostering a positive and growth-oriented work environment for our team. We believe that good isn’t good enough - GREATNESS is remembered. As a Host at Tommy’s Tavern + Tap, you are the first and last impression for our guests. You are responsible for creating a warm and welcoming environment, managing the flow of the dining room, and ensuring guests are seated efficiently and courteously. Your role is essential in setting the tone for a GREAT guest experience.
Requirements
- Exemplify the Triple T Hospitality Experience: Dedicate oneself to delivering GREAT guest service, consistently going above and beyond for both team members and guests.
- Greet guests promptly and warmly upon arrival.
- Manage waitlists and reservations using the restaurant’s seating system.
- Escort guests to their tables and provide menus.
- Communicate wait times accurately and manage guest expectations.
- Answer phones and assist with takeout orders or general inquiries.
- Maintain cleanliness and organization of the host stand and entrance area.
- Collaborate with servers, bussers, and management to ensure smooth seating flow.
- Follow all health and safety regulations.
- Communicate effectively with team members and management.
To-Go Responsibilities
- Answer phone calls and take accurate To-Go orders.
- Confirm order details and ensure proper packaging and presentation.
- Coordinate with kitchen staff to ensure timely preparation of To-Go orders.
- Process payments and handle cash or card transactions securely.
- Greet and assist guests picking up To-Go orders with professionalism and efficiency.
- Maintain cleanliness and organization of the To-Go station.
- Communicate effectively with kitchen and front-of-house staff to ensure order accuracy and guest satisfaction.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- Positive attitude and team-oriented mindset.
- Excellent communication and interpersonal skills.
- Ability to multitask and remain calm under pressure.
- Strong organizational skills and attention to detail.
- Must be able to stand and walk for extended periods.
- Weekend and evening availability preferred.