POSITION SUMMARY:
Oversee all activities of the front office including identifying any inefficiencies, expediting patient flow through the front desk process, and eliminating conflicts.
ESSENTIAL FUNCTIONS:
- Provide supervisory support for the front desk, excluding MRI, O&P and Satellite offices
- Identify inefficiencies and additional training needed
- Recommend various personnel actions including, but not limited to, performance appraisals, disciplinary actions, time off schedules, and hiring
- Communicate with staff to determine needs, goals, and necessary changes in systems or policies
- Perform other responsibilities associated with this position as deemed appropriate.
GENERAL COMPENTENCIES DESIRED:
- Demonstrated knowledge of basic research and analytics
- Proficiency in Microsoft Office, with the ability to learn and adapt to other software applications
- Strong oral and written communication skills
- Ability to multi-task, working simultaneously on multiple projects
- Exceptional customer service skills
- Knowledge of insurance plans and medical terminology
- Strong skills in team building and conflict resolution
PHYSICAL DEMANDS:
Requires prolonged sitting and standing, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports.
CREDENTIALS DESIRED:
Must have a high school diploma or equivalent education and at least one year of prior supervisory experience in a medical setting or customer service field. At least AA degree preferred.
HOURS: MONDAY-FRIDAY
Orthopaedic Solutions Management is a Drug Free Workplace
We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug-free workplace. All candidates will be required to undergo pre-employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy.