Description Greet and seat guests in a timely fashion, knowledge of server’s ability to receive another table, assist flow of Cascade Dining Room in order to provide outstanding guest service.
Requirements
· Greet & seat guests, inform guest of servers name, distribute menu and wine lists, pull out guest's chair when appropriate. · Assist guests with creating and updating reservations. · Possess complete knowledge of CDR operations. · Know and follow all CDR guidelines and policies set forth in CDR training manual. · Follow OLCC and proper food handling guidelines to ensure a safe and sanitary environment. · Use discretion on appropriate music choices for meal periods. · Ensure CDR is organized and stocked at end of each shift. · Answer phone and check CDR messages. · Ensure menus are clean and updated. · Assist in maintaining service bar including but not limited to cleaning and stocking. · Follow proper cash handling procedures accurately and efficiently. · Provide a smooth flow in CDR by proper and timely seating of guests, being aware of Server’s ability to receive another table, communicating with Servers. · Provide quality bussing and expediting service as needed. · Communicate employee issues, guest issues and day-to-day information with CDR Managers, Hosts and F&B Director. · Actively participate in RLK and Company’s Health & Safety Program by identifying and reporting potential hazards, reporting incidents, and promoting a healthy workplace · Exercise stewardship of all RLK and Company facilities and environments, ensuring that efforts are made to reduce, reuse, and recycle when the opportunity is present. · Present a professional, quality image at all times. · Exercising sound judgment and awareness regarding language, behavior, and dress and grooming. · Regular and reliable attendance.
QUALIFICATIONS:
- Must have service oriented personality.
- Must be detail oriented with the ability to set and meet high customer service standards.
- Must use proper etiquette while conversing with guests.
- Must have detailed knowledge of all buffet menu offerings.
- Must be proficient in up-selling products and services.
- Must know and follow all proper service procedures.
- Must know and follow all proper reservation procedures.
- Must have valid OLCC and Oregon Food Handlers permits.
PHYSICAL REQUIREMENTS:
- Must be able to lift 40 lbs.
- Must be flexible and capable of bending, twisting and kneeling.
- Must be able to work in tight space with balance and poise.
- Must be able to work on feet, stand and walk for up to 8 hrs at a time.
- Must be able to keep up with the pace of the department demands of the position.