Thuma is seeking a proactive Senior Retail Associate to join our team in San Francisco. Reporting directly to the Store Manager, the Senior Retail Associate will exhibit an inviting, elevated, confident, and friendly attitude whilst delivering a best-in-class customer experience as part of Thuma.
Key Responsibilities
- Provide exceptional customer experience, ensuring every guest receives warm, personalized service.
- Maintain the store's visual identity within brand guidelines through merchandising and stock replenishment.
- Lead by example, demonstrating deep product and brand knowledge while inspiring the team.
- Work collaboratively to achieve daily goals and contribute to the overall success of the store.
- Operate all systems seamlessly, including POS, inventory management, and clienteling platforms.
- Serve as a Thuma Brand Ambassador and Keyholder.
- Build and nurture client relationships.
- Support the ecommerce customer experience team by responding to customer service emails when needed.
- Step into the cafe as needed, taking orders and serving customers with care and efficiency.
- Maintain store appearance and cleanliness on a daily basis.
- Support Management on back-of-house operations.
- Grow to support Management in future onboarding and training.
- Assist with in-store appointments for guests and trade partners, ensuring a high-touch experience.
- Other activities and functions to facilitate store success as necessary.
What You’ll Need
- This job requires the ability to work in-person at the Thuma Store in San Francisco.
- This job requires availability to work flexible hours including weekends and holidays.
- A minimum of 2 years experience in Retail.
- A proven record in delivering excellent customer service within a similar retail environment.
- Keen attention to detail.
- A proactive and motivated individual with the ability to take initiative.
- Proficiency in Microsoft Office; experience with Shopify, NetSuite and Gladly is a plus.
- Strong communication, collaboration and problem solving skills.
Physical Requirements:
- Ability to be mobile on the sales floor for extended periods.
- Capacity to lift and move medium to large items, up to 75 lbs., using proper equipment and safety techniques.
Why Join Us
- 401(k): Participation in our 401(k) program with company matching up to 6% of your contributions.
- Benefits*: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored One Medical and WellHub memberships.
- Paid Time Off: We operate with a high-performance mindset and we believe healthy, happy, relaxed people do better work.
- Time to Recharge: Retail teams receive select paid holidays, including key company closure days, along with holiday pay when working on designated holidays.
- Employee Discount**: 40% off almost all Thuma products.
- Room Upgrade: A complimentary product credit upon joining, valued at up to $3,000.
** Some exclusions may apply
- Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full-time, part-time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company guidelines.
Who We Are
Thuma is a modern design company specializing in furniture and home goods. We believe simplicity is the ultimate luxury. That the details matter. And that good design is good hospitality.
We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn’t precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.
Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.
