Role Description The C-Store Manager is the senior on-site leader responsible for the overall financial performance, daily operations, employee development, customer service, safety, security, and execution of an assigned Three Bears convenience-store location. This role oversees store operations, establishes priorities, leads employees and subordinate leaders, manages staffing and operational performance, and ensures Company standards are consistently maintained. The C-Store Manager also communicates store performance, operational needs, and significant concerns to district and corporate leadership.
Required Skills/Abilities:
- Oversee overall store performance, including sales, labor, controllable expenses, inventory, shrink, customer experience, operational execution, safety, security, and facility standards.
- Lead, schedule, coach, develop, and hold employees and subordinate leaders accountable while establishing clear performance and customer-service expectations.
- Plan and coordinate daily store operations, staffing coverage, opening and closing procedures, merchandising, replenishment, product availability, cleanliness, and customer service.
- Monitor ordering, inventory levels, receiving, pricing, signage, product rotation, shrink, and product selection to support sales and product availability.
- Monitor cash-handling, point-of-sale, deposits, loss-prevention, and security practices and address exceptions in accordance with Company procedures.
- Conduct regular operational walks and direct observations to evaluate store conditions, identify performance gaps, assign corrective actions, and verify completion.
- Manage staffing needs in partnership with Human Resources and district leadership, including employee selection, onboarding, training, performance management, and development within delegated authority.
- Maintain a safe working and shopping environment by enforcing Company safety requirements, addressing hazards, and escalating facility, equipment, security, or compliance concerns.
- Ensure employees complete and maintain required training and certifications applicable to their assigned duties and the location's products and services.
- Respond to customer concerns and resolve escalated service issues within delegated authority.
- Coordinate vendor, delivery, receiving, facility, and service-provider activities necessary for store operations.
- Communicate store performance, risks, staffing needs, operational barriers, and significant issues to the District Director and appropriate corporate partners.
- Maintain working knowledge of store systems, equipment, and operating processes to evaluate execution and support business continuity.
- Operate a forklift and other authorized material-handling equipment when operationally necessary and in accordance with Company certification and safety requirements.
- Provide direct operational support when necessary to protect customer service, safety, product integrity, or continuity of operations.
- Participate in Company meetings, training, inventories, projects, resets, and other business initiatives as assigned.
- Demonstrate leadership, accountability, and the ability to establish clear expectations through subordinate leaders.
- Develop employees and leaders through coaching, feedback, delegation, and consistent follow-through.
- Apply business and financial judgment to operational decisions and store priorities.
- Demonstrate effective problem-solving, decision-making, and conflict-management skills.
- Communicate clearly and professionally with employees, customers, vendors, and leadership.
- Prioritize multiple operational demands while maintaining attention to safety, customer service, and execution.
- Maintain confidentiality and handle employee and business information appropriately.
- Demonstrate consistent safety and compliance leadership.
- Perform other functions as necessary or assigned.
Experience/Education:
- A High School Diploma or GED is required.
- Demonstrated retail supervisory or management experience with responsibility for employees and store operations is required.
- Ability to manage staffing, cash controls, inventory, merchandising, customer service, safety, and daily store execution.
- Ability to use computers, email, spreadsheets, point-of-sale or retail systems, and other Company technology required for the role.
- Forklift certification is required at locations equipped with forklifts.
- Ability to obtain and maintain required propane certification and perform propane filling and related customer service in accordance with Company safety procedures.
- Must obtain and maintain alcohol training/certification when required for the assigned location or responsibilities.
- Must obtain and maintain a food worker/food-handler credential when required for assigned duties or location.
- Five (5) or more years of retail experience is preferred.
- Previous convenience-store, grocery, fuel, or other high-volume retail management experience is preferred.
- Experience managing store financial performance, labor, inventory, shrink, merchandising, safety, and employee performance is preferred.
Company Description Three Bears Alaska is a family-owned chain of Alaskan grocery stores with so much more. We are committed to providing customers with quality goods and services at the lowest possible price. We strive to meet the needs of our customers by offering a diverse range of products and exceptional customer service. With multiple locations throughout Alaska, Three Bears Alaska, Inc. is dedicated to serving the local community and creating a positive shopping experience.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Colonial Life Elective Benefits
- 401(k)
- Paid time off
- Holiday Pay
- Automatic raise of $1.00/hr every 1,040 hours worked Auto raises will be provided based on straight-time hours worked until top of pay scale is reached.
Pay Range:
Starting at $24/hr (DOE)
- Full-time
- Early mornings, evenings, nights, weekends, holidays, and additional hours may be required based on business and staffing needs.
- May be required to respond to urgent operational, safety, security, staffing, or facility issues.
Office Location and Travel:
- LOCATION: In person
- Reliably commute or planning to relocate before starting work (Required)
Working Environment Work is performed primarily in a retail store environment with concrete and/or tile flooring and regular interaction with customers, employees, vendors, equipment, and moving merchandise. Employees may work in receiving areas, stockrooms, coolers, freezers, exterior areas, and other store environments as operational needs require. Working conditions may include exposure to cold temperatures, outdoor weather, cleaning chemicals, noise, moving equipment, and other conditions typical of grocery and general-merchandise retail operations. Physical requirements include frequently standing and walking throughout the store while observing operations, communicating with team members, and responding to operational needs. Occasional sitting may be required for administrative work, meetings, scheduling, reporting, and computer-based tasks. Employees must be able to occasionally bend, stoop, squat, kneel, climb approved steps or ladders, and reach at, below, and above shoulder level. Frequent use of hands for grasping, handling documents and merchandise, operating computers and handheld devices, and performing repetitive hand motions is required. Occasional lifting and carrying of merchandise, supplies, or equipment weighing up to 50 pounds may be required. Team assistance or appropriate material-handling equipment should be used for heavier or awkward items. Employees must be able to visually inspect store conditions, read labels, signage, reports, and electronic information, and safely navigate customer, backroom, and receiving areas. They must also be able to hear and communicate with customers, employees, vendors, and leadership in person, by telephone, and through store communication systems. Employees must be able to safely mount, dismount, and operate a forklift and other Company-authorized material-handling equipment when required by the work assignment. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. Equal Employment Opportunity & Reasonable Accommodation Three Bears Alaska, Inc. is an Equal Opportunity Employer. Qualified applicants and employees will receive consideration without regard to protected status under applicable law. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position. This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.
