About Thread No one wants to feel like just another number - especially when they need help with an urgent issue at work.
But, in a world where we can connect with family, friends, our favorite brands, and sometimes even celebrities on-demand, most service providers still ask users to drop what they’re doing, look for contact information, and choose one of two support options: bad, or worse. Either call a 1-800 number and sit on hold, or email [help@turnitoffandonagain.com (mailto:help@turnitoffandonagain.com) and wait for a reply.
At best, the user’s real-time request for help turns into [Ticket: #####] in the queue; and, in an industry where service is the product, the provider signals quite clearly which customer will always matter most: “Next in line.”
At Thread, we’re on a mission to help IT service providers turn users’ worst workdays into moments of magic. We’re a VC-backed startup built by high-performance technologists with fundamental passion for service. Our heroes are people who feel most alive when doing what they’re great at in service of other people*.* We believe every thread is a call to adventure, and nothing delights us more than helping our partners deliver delightful service experiences that brighten user journeys.
What You'll Do
- This position is quota carrying.
- Call and email prospective customers; 60+ calls per day expected.
- Work to qualify marketing leads and respond to day-to-day inquiries generated from marketing.
- Teach prospects the benefits of Thread (training will be provided).
- Conduct Pre/Post-sale activities; setup and attendance at tradeshows and in-person events.
- Identify customers need and share how Thread can assist them.
- Communicate with co-workers through e-mail, Slack and/or verbally.
- Adapt to change productively and handle other essential tasks as assigned
What You Should Have
- Any Managed Service Provider experience and or MSP channel products is a plus.
- Previous experience working for, or selling to IT Managed Services Providers (MSP) is a plus.
- Strong in-person and on-screen presentation skills.
- Exceptional customer service skills.
- Excellent phone, verbal and written communication skills.
- Experience with HubSpot is nice but not mandatory.
- Must be authorized to work in the United States.
- Must be able to travel.
Who You Are
- You are an innovator, collaborator and life-long learner.
- You are radical, intentional, and customer-crazy.
- You are great at time management & multitasking.
- You have a bias for action and seek novel ways to improve your surroundings.
- You approach challenges with an open mind and are willing to experiment, fail fast, learn and iterate.
What we Offer
- Competitive salary and benefits
- Opportunities for growth within the company
- A collaborative and innovative work environment