OVERVIEW:
Otherworld Philadelphia is a large-scale immersive art experience, combining interactive technology and imaginative storytelling to transport guests into a surreal, otherworldly universe. As part of Thirteenth Floor Entertainment Group’s portfolio of immersive attractions, Otherworld brings together cutting-edge technology and artistic innovation to create a one-of-a-kind destination.
We are seeking a full-time Exhibit Technician to support the ongoing technical operations and maintenance of the exhibition. This role plays a key part in ensuring all exhibit technology, from audiovisual systems to interactive installations, remains fully functional and visually pristine for every guest experience.This role reports to the Technical Supervisor.
The Exhibit Technician works closely with the Technical Supervisor and the broader Exhibits department, contributing to new installations, executing repairs and preventative maintenance, and supporting the overall evolution of the space. The ideal candidate is hands-on, detail-oriented, and passionate about immersive environments and emerging technologies.
RESPONSIBILITIES:
Technical Repairs & Maintenance
- Maintain, troubleshoot, and repair all exhibit technologies, including sensors, microcontrollers, lighting, audio, video, projectors, pixel LEDs, and electromechanical components.
- Perform routine inspections, identify potential issues, and communicate maintenance needs to ensure exhibits remain operational and reliable.
- Support preventive maintenance programs, inventory management, equipment tracking, and software backups.
- Respond promptly to technical issues during operating hours, completing in-exhibit repairs while minimizing disruptions to the guest experience.
- Communicate repair status, ongoing issues, and project progress clearly to the Technical Supervisor and relevant team members.
- Assist with the management and maintenance of exhibit software, IT systems, and network infrastructure.
- Maintain workshop tools, equipment, and technical workspaces, ensuring they are organized, functional, and properly maintained.
- Ensure exhibit spaces meet established standards for safety, cleanliness, visual presentation, and technical functionality before and throughout operating hours.
- Collaborate with the Technical Supervisor to plan, prioritize, and execute ongoing repairs, improvements, and technical upgrades.
- Conduct regular safety checks and equipment inspections to maintain a safe working environment and ensure operational readiness.
Operational & Event Support
- Assist with daily facility preparation and operational readiness in collaboration with the Exhibits and Operations teams.
- Ensure exhibits and facility systems are functioning properly and consistently meet operational, safety, and aesthetic standards.
- Support the technical setup, operation, and breakdown of concerts and special events, including audio, video, lighting, projections, and staging.
- Monitor and maintain inventory of technical tools, spare parts, equipment, and supplies, communicating purchasing or replacement needs as necessary.
- Follow established company procedures for exhibit opening, closing, maintenance, and daily operations.
- Complete all required operational documentation, maintenance reports, and internal paperwork accurately and on time.
- Maintain flexibility and assist other departments when operational needs arise. Exhibits is one part of a larger team, and the success of Otherworld depends on a collaborative approach and a willingness to contribute wherever support is needed.
Creative Collaboration & Development
- Participate in the design, fabrication, installation, and implementation of new exhibits, interactive elements, and technical enhancements.
- Collaborate with the Props and Technical teams to integrate technology, creative design, and functionality into cohesive guest experiences.
- Provide technical recommendations, creative input, and constructive feedback to improve exhibit interactivity, reliability, and overall guest engagement.
- Assist with testing, troubleshooting, and refining new installations and interactive experiences prior to opening.
- Contribute to ongoing creative and technical development projects that enhance the overall experience at Otherworld Philadelphia.
Qualifications
Qualifications & Skills
- 3+ years of experience in a technical role within an immersive exhibit, theme park, live entertainment, museum, gallery, or related environment.
- Solid knowledge of entertainment technologies including AV systems, lighting, control systems, sensors, and electromechanical components.
- Experience with at least one or more of the following: TouchDesigner, Max MSP, Q SYS, GrandMA lighting, MadMapper, projection mapping, pixel mapping, DMX lighting control.
- Basic knowledge of C++, microcontroller programming, Arduino IDE, Python
- Excellent problem-solving and troubleshooting skills.
- Strong communication, collaboration, and interpersonal skills.
- Highly organized and able to manage time and priorities effectively in a dynamic environment.
- Comfortable working independently or as part of a team.
- Ability to work flexible hours including evenings, weekends, and holidays.
- Comfortable working at heights, using ladders, operating lights, able to lift 50 lbs.
- Must pass a background check and have reliable transportation.
Compensation & Benefits
- Starting pay: $23.00/hour
- Full-time position with health coverage
- Opportunities for professional development and training
- Creative and collaborative work environment in one of Philadelphia’s most unique venues
REPORTS TO: Technical Supervisor
Full-Time, Non-Exempt
All applicants must be 18 or older and sign a non-disclosure agreement. Thirteenth Floor Entertainment Group is an Equal Opportunity / Affirmative Action employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.
