Position Title: Post Closing Specialist Department: Loan Operations
Branch Location:
Manager:
Position Summary:
The Post Closing Specialist will support the broader loan operations team by supporting a variety of post-closing activities in a broad range of industries that require special handling and industry knowledge. Responsible for a variety of activities to ensure data integrity of closed loans, including review of the core loan system and perform quality review of loan documentation. The ability to work in a demanding environment with high volume and be able to multi-task while having excellent communication skills, both orally and writing, are important. Candidates should have experience with post-closing functions while managing multiple workflow systems.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Manage and directly support a wide-ranging loan portfolio primarily consisting of commercial loans to include real-estate, construction, and varying business industries.
- Manage the day-to-day workflow delivering superior service to internal client partners and external vendors.
- Duties include verification of completed loan documents and packages to include scanning and indexing appropriately within the core system.
- Management of document and exceptions tracking in accordance with policy and procedures consistently within the exception tracking system.
- Ability to work independently on day-to-day tasks, utilizing prior experience, knowledge, and continuing education.
- Read and interpret closed loan agreements, title policies, attorney, and government instructions for lien releases.
- Accurate review of credit agreements and loan approval ensuring collateral, and insurance is sufficient for perfected lien, collateral, and adequate insurance coverage.
- Ensure maintenance and file of physical, original documentation as appropriate within a secure storage environment.
- Securely receive, log, and distribute incoming USPS, FedEx, or UPS loan documents and packages.
- Accurate calculation, quoting and confirmation of payoff amounts.
- Provide excellent customer service and assist in resolving problems within given authority.
- Monitor Incoming Wire Inbox (if applicable)
- Communicate with lines of business partners, managers, and other operations partners regarding loan transactions, research, and exceptions.
- Promptly identify, communicate, and remediate errors.
- Help advance positive change within the team and the organization.
- Foster a collaborative teamwork environment.
- Assist with additional responsibilities/projects as assigned.
- Performs all other duties as assigned.
Supervisory Responsibility:
This position has no supervisory responsibilities.
Job Type:
This is a full-time, non-exempt position. Typical work hours are Monday through Friday, 8:00am to 5:00pm.
Work Environment:
This job operates in a professional office environment. This position uses office equipment such as computers, phones, copy and fax machines, calculators, filing cabinets and printers.
Physical Demands:
This position will be responsible for writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
Mental Demands:
The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.
Education and Experience:
- High School Diploma, GED, or equivalent certification
- At least 2-4 years of banking experience
Preferred Qualifications/Requirements:
- Bachelor’s Degree or Military experience
- 6+ years of banking experience, preferably in commercial loan operations
- 1+ years of experience with FIS and Sageworks a plus.