The Retail Sales Associate delivers world-class customer service to customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises valued customers by providing accurate information on our products, services, and best-value options, and demonstrates confidence by knowing industry best practices.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, eligible to be a public notary, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business as quickly as possible.
RESPONSIBILITIES
• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices expertly and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned
QUALIFICATIONS
• Able to lift 40+ pounds
• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Able to cross-sell and up-sell products and services
• Excellent packing skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Eligible to be a Public Notary