Pool Host

We’re Seeking a Pool Host Who Can Welcome Guests Into the Heart of the Property

The Pool Host manages the arrival, seating, and guest-flow experience at the pool, welcoming hotel guests and members, coordinating seating and cabanas, and keeping communication clear with Pool Servers and leadership.

Why You’ll Love It Here

• Complimentary Spa & Gym Access

• Up to 3 Complimentary Fitness Classes per Week

• Spa, Restaurant & Boutique Discounts

• Designated Employee Pool Days during the summer

• Complimentary Employee Meals

• Medical, Dental & Vision Insurance

• Company-paid Life, Short-Term & Long-Term Disability Insurance

• Paid Time Off & 7 Paid Holidays, including a Floating Holiday

• 401(k) Retirement Plan with Company Match

• Training, Development & Career Growth Opportunities

• Employee celebrations, events & appreciation throughout the year

Live the lifestyle you help create.

Position Summary

The Pool Host manages the arrival, seating, and guest-flow experience at the pool, welcoming hotel guests and members, coordinating seating and cabanas, and keeping communication clear with Pool Servers and leadership.

Key Responsibilities

• Welcome and acknowledge guests and members arriving at the pool.

• Verify access, reservations, seating, cabanas, and special requests according to procedure.

• Manage waitlists and seating flow during high-volume periods.

• Coordinate guest placement and table/cabana status with Pool Servers and Management.

• Maintain a clean, organized, and polished host area.

• Provide accurate information about pool services, F&B offerings, hotel programming, and amenities.

• Recognize returning guests and members when possible.

• Communicate VIPs, celebrations, accessibility needs, and special requests.

• Support guest concerns and involve Management when appropriate.

• Assist the Pool team with operational needs during peak periods.

Required Skills & Qualifications

• Previous host, pool, beach club, hotel, or guest-service experience preferred.

• Warm, confident, and organized communication style.

• Ability to manage high guest volume and changing priorities.

• Reservation or seating-system experience preferred.

• Flexible availability including weekends, holidays, and outdoor shifts.

Core Competencies

• Guest / Team Service

• Communication & Collaboration

• Organization & Attention to Detail

• Accountability & Reliability

• Adaptability & Problem Solving

Work Environment

This position works in a fast-paced outdoor hospitality environment and may be exposed to Miami heat, humidity, direct sunlight, rain, wind, wet surfaces, and changing weather conditions.

Physical Requirements

• Ability to stand and walk for extended periods, including shifts of 8 hours or more.

• Ability to work outdoors in heat, humidity, sunlight, wind, and changing weather conditions.

• Frequent walking, bending, reaching, and repetitive movement.

• Ability to lift, carry, push, or pull up to 25 pounds.

• Ability to safely navigate wet surfaces and busy poolside service areas.

Work where hospitality, culture, wellness, and community come together… every day.

Qualifications

Previous customer service experience required.

Physical Requirements:

• Ability to stand/walk for long periods of time.
• Work in variable weather conditions
• Ability to lift/push/pull 25 lbs.