Position Overview: Bilingual Coordinator (Part-Time) Schedule: Part-Time (24 hours per week, Monday through Friday, 8:00 AM – 4:30 PM; occasional evening/weekend community events) Location: Tri-County Area (Local travel approx. 40% required; valid driver's license necessary) Compensation / Classification: Sedentary office environment with community outreach components About the Role We are seeking a dedicated, detail-oriented Bilingual Coordinator to bridge communication gaps and champion accessibility for the aging and adult population in our tri-county area. In this dual-focus role, you will provide vital translation and interpretation services while collaborating with program managers to streamline outreach, education, and case support.
Key Responsibilities
A. Translation & Interpretation
- Language Services: Translate agency forms, policies, and vital correspondence accurately; act as the primary interpreter for bilingual clients, vendors, and the public.
- Resource Navigation: Develop and maintain deep organizational knowledge of aging, healthcare, and adult social services resources.
- Community Relations: Foster strong working partnerships with local healthcare providers, aging organizations, and community resource networks.
B. Program Support & Management
- Communications Support: Assist agency leadership and program managers with bilingual communications, reports, and operational rollouts.
- Quality Improvement: Participate actively in annual process improvement initiatives to enhance service quality, efficiency, and program delivery.
- Tri-County Collaboration: Work alongside directors to identify and meet the specific needs of diverse clients across the region.
C. Education & Outreach
- Community Engagement: Represent the agency at outreach functions, health fairs, and community events.
- Client Advocacy: Explain available resources, program goals, and eligibility requirements (including Medicaid Waiver guidelines) clearly to clients, families, and service providers.
D. Administration & Compliance
- Accurate Tracking: Log daily activities, client interactions, and time allocation meticulously using designated agency codes and software.
- Reporting: Prepare clear, comprehensive activity logs, findings summaries, and administrative reports as required.
- Technology Utilization: Leverage Microsoft Office suite (Word, Excel, Outlook) for daily correspondence, tracking, and basic data analysis.
Qualifications & Requirements
- Language Proficiency: Fluency in Spanish (verbal and written) is required.
- Education: Bachelor’s degree (BA/BS) in Social Work, Communications, Human Resources, or a related field is preferred.
- Experience: 1–2 years of professional experience in customer service, case management, social services, or administrative coordination.
- Industry Knowledge: Foundational familiarity with basic health needs, community resources, and common cognitive issues facing the elderly population (knowledge of the Medicaid Waiver program is a strong plus).
- Core Competencies:
- Exceptional interpersonal skills with the ability to work cooperatively within a multi-disciplinary team.
- Strong analytical skills to evaluate complex situations, draw conclusions from records, and exercise sound independent judgment.
- Excellent written and verbal communication skills for clear documentation and public presentations.
- High level of self-motivation, organization, and time-management capabilities.
Physical Requirements & Working Conditions
- Environment: Primarily sedentary office environment utilizing a computer and telephone.
- Travel: Local travel of approximately 40% required for community outreach and meetings; reliable transportation and a valid driver's license are mandatory.