POSITION OVERVIEW
Serve food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner.
Duties and Responsibilities
- Greet all guests according to Ranch LB standards.
- Take orders for and serve all food and beverage requests, using suggestive selling techniques.
- Clear tables during service and provide clean set ups.
- Control guest checks and secure proper payment.
- Ensure station and table set-ups are complete.
- Polish glassware, silverware and napkin rolling as needed.
- Assist with food prep, expediting and food running.
- Stock and re-stock food and beverage items as needed.
- Perform various side duties as assigned by the Outlet Supervisor and Manager.
- Maintain proper condition and cleanliness of dining areas and servicing equipment.
NOTE: This description is not intended to be all-inclusive. Other related duties may be assigned as required in addition to the principal duties outlined above.
SUPPORTIVE FUNCTIONS
In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of The Ranch:
- Assist in moving any tables and chairs as needed.
- Inform supervisor of any problems or complaints.
- Additional duties as necessary and assigned.
PERKS AND DISCOUNTS
Discount packages include: Free golf (based on availability), discounted pet insurance, discounted tickets to Disneyland, Universal Studios, Knotts Berry Farm and more!
Qualifications
REQUIREMENTS FOR THE POSITION
Education and Licensing
- High school or equivalent education required.
Skills and Experience
- Two years’ experience as food server required. Customer service experience preferred.
Licenses or Certificates
- Must be of minimum age to serve alcohol.
Grooming
- All team members must maintain a neat, clean and well-groomed appearance per The Ranch standards.
Competencies
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Knowledge of appropriate table settings and service ware.
- Ensure guest comfort and safety throughout the event.
- Must possess basic computational ability.
- Must possess basic computer skills.
- Ability to describe all menu items and methods of preparation and to use suggestive selling techniques to encourage the guests to choose items that are house specialties.
- Ability to notify management of any inappropriate behavior from the guest such as intoxication.
- Excellent customer service skills, ability to organize and prioritize work, solve problems and make rational decisions.
Physical Demands
- Most work tasks are performed indoors and outdoors. The temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.
- Must be able to stand and exert well-paced mobility for up to 8 hours in length.
- Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
- Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
- Must be able to lift up to 30 lbs. on a regular and continuing basis.
- Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
- Must be able to exert well-paced ability in limited space.
- Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
- Requires manual dexterity to use and operate all necessary equipment.
Other:
Regular attendance is essential to the successful performance of this position. Irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the fluctuation in business levels in the hospitality industry, team members may be required to work varying schedules to reflect the business needs of The Ranch. In addition, attendance is required at all scheduled training sessions and meetings.
Upon employment, all team members are required to fully comply with company rules and regulations for the safe and effective operation of The Ranch’s facilities. Team members who violate The Ranch rules and regulations will be subject to disciplinary action, up to and including termination of employment.
This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of team members under their supervision.
Flexibility with working hours and on-call rotation.
Equal Employment Opportunity Policy Statement
The Ranch at Laguna Beach provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Harassment includes, but is not limited to, offensive remarks, jokes, slurs, visual displays, physical conduct, or any other behavior that creates an intimidating, hostile, or offensive work environment. This policy applies to all employees and applicants, as well as contractors, interns, volunteers, and any others conducting business with or on behalf of The Ranch. It applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.This policy prohibits all forms of harassment and retaliation for reporting or participating in EEO-related investigations or complaints. Any employee who violates this policy may be subject to disciplinary action up to and including termination. The Ranch encourages employees to report all incidents of harassment to a member of management, HR department, and/or anonymous hotline or web portal. All reports are treated seriously, handled confidentially to the extent possible, and investigated promptly and fairly. When necessary, corrective action will be taken to stop the conduct and prevent its recurrence.
Managers and supervisors are expected to model inclusive behavior, promptly address inappropriate conduct, and report concerns to HR. They are instrumental to ensure that the work environment remains free of discrimination and harassment.All employees are expected to read, understand, and comply with this EEO Policy. Acknowledgment of this policy may be required during onboarding and periodically throughout employment.