Are you the type of person who naturally asks, "Why do we do it this way?" Do you enjoy understanding how work gets done, identifying inefficiencies, and building practical solutions that make everyone's job easier? If so, we want to hear from you. At The Pond Guy, we're looking for someone who is naturally curious, enjoys solving problems, and takes initiative to improve how work gets done. This is a hands-on role where you'll partner with teams across the organization to identify opportunities, improve processes, and implement practical solutions that make a measurable impact. The Pond Guy / Airmax, Inc. is the leading manufacturer of pond, lake, and water garden products, including aeration systems, fountains, and water treatments. The Pond Guy sells nationwide to both end-users and a network of Airmax distributors. Watch now to learn more about The Pond Guy: https://qrcodes.pro/sIkmTV At The Pond Guy, the Business Systems Analyst partners with departments across the organization to understand how work gets done, identify opportunities for improvement, and implement practical technology solutions that make our teams more efficient and effective. This role balances business analysis with hands-on execution. You'll spend much of your time configuring business systems, building reports, workflows, and automations, and implementing practical solutions using the tools we already have. You'll also ensure the solutions you build are well documented, have clear ownership, and can be easily supported long after implementation. When a solution requires custom development or system integration, you'll define the business problem, recommend the appropriate solution, and ensure successful implementation.
What You'll Do:
- Proactively partner with departments to build trust, understand workflows, uncover pain points, and find better ways to work through improved processes and/or AI tools
- Analyze and measure business processes and prioritize improvement opportunities based on value, effort, and impact
- Configure and optimize solutions within our existing business systems, including Acumatica, BigCommerce, Klaviyo, Copilot, and others
- Build reports, dashboards, workflows, and low-code automations that improve efficiency and reduce manual work
- Define business problems, develop solutions using existing business systems whenever possible, and partner with IT to implement solutions that require custom development
- Test, validate, and deploy new solutions, then follow up to drive adoption, confirm results, and refine
- Build solutions that last by documenting how they work, assigning ownership, and making sure they can be maintained
Success in this role comes from curiosity, initiative, and execution. The ideal candidate enjoys walking into departments, asking questions, observing how work gets done, challenging the status quo, and delivering measurable improvements that save time, reduce frustration, and improve the employee experience. Don’t know about ponds? That’s ok! You’ll be trained to be proficient in your job. We utilize an interactive combination of hands-on and visual training to ensure everyone has a complete understanding of The Pond Guy’s proactive approach to pond management. Job Requirements To be successful in this role, you need to have a certain amount of knowledge and skills:
- 3+ years of experience configuring business systems by building reports, dashboards, workflows, or automations that improve business operations
- Demonstrated ability to identify inefficiencies and implement practical solutions that improve business operations
- Strong consultative and relationship-building skills with the ability to work effectively across multiple departments
- Strong analytical and problem-solving skills with the ability to prioritize opportunities based on business value and effort
- Self-motivated, naturally curious, and passionate about continuously learning new technologies and business processes
This position requires manual dexterity for typing, sitting at a desk, and looking at a computer screen and typing for long periods of time. In addition, portions of the position require the Business Systems Analyst to shadow other departments that may require physical activity, including lifting 25-35 pounds and standing for long periods of time. We're looking for a Business Systems Analyst who is resourceful, takes initiative, and enjoys solving problems. If you approach challenges with curiosity and believe there's always a better way, you'll fit right in. Availability This is a full-time, salaried position. Candidates must be available to work between the hours of 7 a.m. and 5 p.m. Monday – Friday, with the occasional Saturdays as needed. I acknowledge that I have read and understand the above job description in its entirety and can perform all of the stated requirements.