Revenue Operations Analyst
Contract
Duration: 6 Months (Potential Extension/Conversion)
Pay Rate: $20-$28/hr
Industry: SaaS / Technology
Location: Lehi, UT
Work Arrangement: Hybrid (In Office Tuesdays & Wednesdays)
Job Description
The Revenue Operations Analyst will be a key member of the GTM Systems & Operations team, responsible for supporting internal Sales and Customer Success organizations through a ticket-based support model. This individual will take ownership of operational requests, investigate root causes, resolve issues efficiently, and collaborate with cross-functional teams to improve processes and drive operational excellence.
Successful candidates are naturally curious, customer-focused problem solvers who can build strong relationships with stakeholders, navigate ambiguity, and continuously look for ways to improve workflows and team effectiveness.
Key Responsibilities
- Triage, troubleshoot, and resolve internal GTM operational tickets while meeting established SLA requirements
- Serve as a primary point of contact for process, system, and operational inquiries from sales and post-sales teams
- Investigate root causes of issues and determine appropriate solutions using established guidelines and business processes
- Communicate proactively with stakeholders throughout the ticket lifecycle to provide updates and ensure resolution
- Identify gaps in current workflows and recommend process improvements when standard procedures do not fit a situation
- Collaborate with Revenue Operations, Sales, Customer Success, and Systems teams to support business initiatives and operational projects
- Assist with system enhancements, user support, data quality efforts, and process documentation
- Build trusted partnerships with stakeholders while delivering a high-quality internal customer experience
Qualifications
- 1-2+ years of experience in a customer-facing, operational, support, or systems-focused role
- Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences
- Demonstrated ability to troubleshoot issues independently and exercise sound judgment
- Excellent organization, prioritization, and problem-solving abilities
- Ability to learn new systems, tools, and processes quickly
- Customer-focused mindset with strong attention to detail and accountability
- Bachelor's degree or equivalent practical experience preferred
- Experience supporting SaaS organizations strongly preferred
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