Title: Onsite Field Services Technician
Location: COLBY, WI On site
Contract length: 6 months
Schedule: Regular hours
Pay: 44-47 per hour Position Purpose
The Onsite Field Services Technician II serves as the primary onsite IT resource for the Colby, Wisconsin facility. This position provides hands-on technical support for end users, computing devices, mobile technology, onboarding and offboarding activities, asset management, and local technology projects. The technician works closely with site employees, site leadership, vendors, and centralized GT support teams to resolve issues, support operational needs, maintain technology assets, and assist with technology initiatives. This role is responsible for delivering responsive onsite support while coordinating with the appropriate GT teams when escalation or specialized technical expertise is required.
End-User and Walk-Up Support
· Serve as the primary onsite contact for day-to-day IT support.
· Troubleshoot laptops, monitors, peripherals, printers, mobile devices, applications, connectivity, and access issues.
· Assist users with password resets, account lockouts, and MFA setup or reconfiguration.
· Create, update, and track incidents and requests through resolution.
· Coordinate with centralized GT support teams when issues require specialized assistance.
iPad Support and Lifecycle Management
· Maintain accurate iPad inventory and user-assignment records.
· Prepare, configure, issue, recover, wipe, and reissue iPads.
· Install approved applications and accessories.
· Troubleshoot common iPad and application issues.
Employee Onboarding, Transfers, and Offboarding
· Coordinate technology readiness for new hires, transfers, and departing employees.
· Assist with device setup and configuration.
· Recover company-owned equipment and update asset records.
Site Technology and Asset Management
· Maintain accurate asset records and inventories.
· Support hardware replacements, moves, and refresh activities.
· Provide hands-on support to GT infrastructure and technical teams.
Documentation and Site Knowledge
· Maintain site-specific SOPs and technical documentation.
· Document equipment locations, configurations, and support procedures.
Technology Projects and Site Support
· Support local technology projects, upgrades, installations, and refresh activities.
· Coordinate onsite activities with GT teams, vendors, and site leadership.
· Assist with testing, validation, documentation, and user acceptance activities.
· Provide local site knowledge and operational support during project execution.
· Assist with transitioning new technology solutions into ongoing operational support.
Power Apps Awareness and Support
· Maintain awareness of site-specific and business-owned Microsoft Power Apps solutions.
· Assist users with access, testing, training, navigation, and troubleshooting.
· Coordinate with application owners and GT teams on escalations and enhancements.
Role Boundaries and Coordination
· Accountable for onsite execution, support coordination, asset accuracy, and site technical knowledge.
· Coordinate with Global GT teams, EUC, Service Desk, Mobility, Network, Infrastructure, Security, Manufacturing Technology, OT/Automation, business application teams, vendors, and site leadership.
Desired Qualifications
· Experience providing onsite IT or field services support.
· Working knowledge of Windows laptops, mobile devices, printers, peripherals, and common business applications.
· Experience with hardware deployment, troubleshooting, asset management, and device replacement.
· Familiarity with incident, request, change, and asset management processes.
· Ability to troubleshoot basic connectivity and infrastructure-related issues.
· Experience supporting user onboarding, offboarding, MFA, and access-related activities.
· Familiarity with Microsoft Power Platform solutions, including Power Apps and Power Automate.
· Ability to support Power Apps for testing, troubleshooting, training, and user adoption activities.
· Understanding of appropriate escalation paths for Power Apps issues and enhancement requests.
Position Requirements
· Minimum 3-5 years of IT support, field services, or desktop support experience.
· Strong analytical, organizational, and time-management skills.
· Proficiency with Microsoft 365, Microsoft Office, Visio, and related support tools.
· High school diploma required; Associate degree in Information Technology or equivalent experience preferred.
· Strong written and verbal communication skills.
· Ability to lift 40+ pounds and work in manufacturing, warehouse, office, and utility environments as needed.
· Ability to travel as required.
· Ability to participate in a 24/7 on-call support rotation.
Key Success Measures
· Responsive and effective onsite user support.
· Accurate technology asset records and inventory management.
· Timely onboarding and offboarding readiness.
· Complete and current site documentation.
· Effective coordination with centralized GT support teams.
· Successful execution of technology refresh and project activities.