Benefits:
- Bonus based on performance
- Employee discounts
- Paid time off
Schedule / Expected Work Hours:
- Ability to work flexible hours, including evenings, weekends, holidays, pick-up shifts
- 9AM - 3 PM Open or 2:45 PM - 9:30 PM Close
- One weekend shift a week required
Job Summary At The NOW Massage, our Experience Guides are the face of the boutique and the key to creating exceptional guest experiences. This role combines hospitality, sales, and operations to help guests feel welcomed, cared for, and inspired on their wellness journey. Membership Sales and enhancements are essential components of this position. Our duties include but are not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, handling payment for services performed, and maintaining the cleanliness while ensuring the seamless daily operations.
Responsibilities
- Actively drive membership, enhancement, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
- Provide top-level service for guests and team members.
- Warmly greet and check in guestsAccurately and effectively book, edit, and cancel massage appointments.
- Open/close the boutique each day according to standard operating procedures.
- Resolve guest issues.
- Ensure guest areas are maintained to standard.
- Maintain a positive attitude and contribute toward a healthy & happy workplace.
- Collaborate with the leadership team to ensure best practices and foster innovation.
Qualifications
- Sales and service-related experience preferred.
- Ability to be efficient and detail-oriented in a fast-paced environment.
- Receive information and be adaptable to improve performance
- Must have enthusiasm and possess excellent guest service skills.
- Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
- Enjoy working with people and possess a friendly and outgoing personality.
- Possesses problem-solving and troubleshooting skills.
- Must be a team player
Company Purpose/Mission Self-Care is Essential The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.
Company Values Brand Truths
LIVE IN THE NOW
Be Present. Take time to recharge and reconnect within.
KINDNESS IS MAGIC
Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.
CARE FOR THOSE WHO CARE FOR OTHERS
Foster an environment where team members feel valued, recognized, and rewarded.
AUTHENTICITY ALWAYS
Open and transparent communication with our inner circle and guests.