At The Nash Casino, we’re redefining gaming in New Hampshire. As the region’s premier gaming destination, we offer a vibrant, high-energy atmosphere featuring over 1,000 state-of-the-art machines and a variety of table games. Behind every great guest experience is an exceptional team - join us and be part of an exciting, fast-paced environment where your contributions make an impact.
The Executive Host builds guest loyalty and cultivates long-term relationships through exceptional service, proactive outreach, personalized recognition, and coordinated VIP experiences. This role partners closely with Casino Operations, Marketing, Player Development, Table Games, Slots, Food & Beverage, Hotel Operations, Security, and other departments to meet the expectations of The Nash Casino’s most valued guests while actively supporting all BIG Service initiatives.
What We Offer
- Medical, Dental, and Vision Insurance
- 401k With Company Match
- Flexible Spending & Dependent Care Accounts
- Life, AD&D, and Short‑Term Disability Insurance
- Voluntary Accident, Critical Illness, & Hospital Indemnity Plans
- Employee Assistance Program (EAP) with 24/7 confidential support
- Wellness Rewards Program - Earn up to $1,000 annually
- Team Appreciation Events, Raffles, and Celebrations
- Career Development and Advancement Opportunities
- A Workplace Centered Around Teamwork, Recognition, and Fun
- Free Parking
Location: The Nash Casino - 310 Daniel Webster Highway - Nashua, NH Hours: Full-time: Variable Shifts (1st shift/swing shift/late-night shift) variable weekend and holidays required
Job Responsibilities
- Develops and maintains long-term relationships with high-value, premium, and VIP casino guests
- Serves as a dedicated point of contact for assigned guests before, during, and after casino visits
- Proactively communicate with assigned guests through appropriate channels to encourage visitation, strengthen loyalty, and support player-development goals
- Welcomes and personally assists VIP guests during property visits, anticipating needs and coordinating services, amenities, entertainment, dining, hotel, and casino experiences
- Identifies guest preferences and provides personalized service based on approved player information and company guidelines
- Monitors assigned player activity, visitation patterns, and other approved information to identify opportunities to increase engagement, retention, and gaming revenue
- Develop strategies to attract, retain, and reactivate high-value players while maintaining an active portfolio of assigned guests
- Makes recommendations regarding appropriate offers, complimentary services, and guest benefits in accordance with established guidelines and approval levels
- Coordinates customized guest experiences, including dining reservations, hotel accommodations, entertainment, transportation, special events, and other approved amenities
- Assists with VIP events, tournaments, promotions, player appreciation events, and other programs designed to increase player engagement
Education and Minimum Requirements
- High school diploma or general education degree (GED) required
- Minimum of three years of experience working in a casino environment required
- Two years of Casino Host, Player Development, or Players Club experience preferred
- Experience working effectively in high-volume guest environments, including engaging with large crowds while maintaining professionalism in busy public areas
- Must be 21 years of age or older
- Strong Microsoft Office skills required, including Word, Excel, and PowerPoint; proficiency in Excel required
- Excellent written, verbal, and interpersonal communication skills required
- Must successfully pass all required pre-screening and background checks
- Internal candidates must meet eligibility requirements as outlined in the Transfer and Promotion policy
Physical/Mental Working Demands
- Must be able to move in and around the work area throughout the entire workday
- Must be able to sit, stand or walk for extended periods of time
- Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment
- Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone
- Must be able to answer all inquiries, provide assistance and information in a professional and accurate manner
- Must be able to access and interpret information on computer screens
- Must be able to work in an environment where smoking is permitted and can be loud with guest chatter, overhead music, and live entertainment
- Requires the ability to distinguish letters or symbols and eye hand coordination
- Must be able to work in an environment where smoking is permitted and noise levels may be high due to guest activity, overhead music, and live entertainment
- Must be able to obtain and maintain a valid New Hampshire gaming license
The Nash Casino is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.