M1 Global is seeking a professional, results-driven Security Access Control Manager to oversee physical access-control functions and related security operations at a corporate location in Downtown Pittsburgh. This role combines people leadership, operational judgment, client communication, and the effective use of security technology.
The manager will guide security personnel, maintain operational standards, support credential and access authorization procedures, respond to incidents, and work with client leadership and internal partners to resolve issues and improve performance.
Security operations and personnel leadership
- Oversee daily access-control and related security operations; ensure post orders, policies, and client standards are followed.
- Lead, coach, delegate to, and hold assigned security personnel and supervisors accountable; document and escalate performance issues appropriately.
- Coordinate staffing, training, operational readiness, incident response, and continuity procedures.
- Investigate security concerns, prioritize risks, and implement corrective actions with appropriate follow-through.
Access control and security technology
- Oversee employee and visitor credential processes, access authorization, permission changes, and timely access deactivation.
- Coordinate access reviews, audit trails, restricted-area controls, and investigation of unauthorized access attempts.
- Support access-control platforms, CCTV/video management systems, alarms, and associated technologies; partner with IT, facilities, and vendors on outages, maintenance, and improvements.
- Maintain accurate access-control records, incident reports, and operational documentation.
Client partnership, compliance and improvement
- Communicate incidents, operational updates, recommendations, and corrective actions to client representatives and internal leadership.
- Support inspections, security assessments, compliance reviews, and internal or external audits.
- Identify recurring risks and process gaps; recommend practical security and service improvements.
Requirements
Required qualifications
- Minimum 2 years of relevant experience in security operations, physical security, access control, or a related field, including demonstrated personnel leadership or operational oversight.
- Experience using security technology such as access-control systems, CCTV/VMS, alarm monitoring, or related platforms.
- Ability to coach staff, delegate work, resolve conflicts, and maintain operational accountability.
- Sound judgment in security incidents, confidential matters, access decisions, and competing priorities.
- Strong written and verbal communication, documentation, computer, and reporting skills.
- Ability to work on-site in Downtown Pittsburgh during the established schedule and provide operational support as required.
Preferred qualifications
- Experience in a corporate headquarters, financial institution, commercial property, or comparable client-facing security environment.
- Experience supervising multiple officers or supervisors, managing a GSOC/SOC, or coordinating multi-site operations.
- Enterprise physical access-control experience, including credential administration, access reviews, visitor management, or system troubleshooting.
- Experience developing post orders, training, operational metrics, emergency procedures, or security process improvements.
- Associate’s or bachelor’s degree in Criminal Justice, Security Management, Business Administration, Information Security, or a related discipline.
Enterprise access-control platform expertise is highly valued; candidates with strong security operations leadership and demonstrated technical aptitude are encouraged to apply.