About Us
At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin.
With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space.
We are Uncompromising by Nature
We are here for those who question the ordinary. Who shun the mundane, the dull and the blunt. The risk-takers, the tree-shakers, the trail-makers. Those who believe in more, in further, and better. Who won’t settle for second, or for “good enough?” or “nearly there?” Who will get to their feet and not be shaken by doubters. Not afraid to be one of the curious minds. Who will talk of the world with elegance and charm. Knowing of its beauty, its delicate place. Yet embrace those things that bring us on. Art, food, wine, and song. Find us, united by a love for life. Its zest, its zing… its unpredictable turns. Join our commitment, our passion, and flair. Free spirits with soul.
Our Full-time Eligible benefits include:
Participation in 401(k) with company match of up to 4%*
Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity
Paid PTO
Paid Holidays
Paid Maternity/Paternity Leave
Employee Assistance Program*
Complimentary Employee Meal*
Complimentary Bus Passes*
50% off Dining in Nido*
Recognition Programs, Incentives and Celebrations*
*Benefits available to Part time Associates
Job Summary/Responsibilities
The Overnight Security & Maintenance Associate is responsible for ensuring the safety, security, and comfort of guests, employees, and hotel property during overnight hours while also supporting basic maintenance and facility operations. This role combines hospitality-focused security presence with light engineering and preventive maintenance responsibilities appropriate for a luxury boutique hotel environment.
The ideal candidate is professional, dependable, guest-focused, and capable of responding calmly and efficiently to operational, safety, and maintenance-related matters during overnight shifts.
Security & Safety Responsibilities
- Patrol hotel interior and exterior areas regularly to ensure a safe and secure environment.
- Monitor security cameras, entrances, exits, and public areas.
- Respond promptly to guest or employee concerns, disturbances, alarms, emergencies, and suspicious activity.
- Secure all hotel access points, offices, and restricted areas during overnight operations.
- Complete incident and daily activity reports accurately and professionally.
- Coordinate with emergency services, law enforcement, or hotel leadership when necessary.
- Ensure compliance with hotel safety standards, fire regulations, and emergency procedures.
- Conduct fire/life safety inspections and assist with emergency response procedures.
- Assist with guest requests in a professional and hospitable manner during overnight hours.
Maintenance & Engineering Responsibilities
Perform basic preventive maintenance and minor repairs including:
- Painting doors and walls in guest and associate areas
- Light bulb replacement
- Plumbing fixes such as unclogging drains or minor leaks
- Touch-up repairs and basic troubleshooting
- HVAC filter checks and simple adjustments
- Furniture or fixture adjustments
- Respond to overnight guestroom maintenance calls promptly and professionally.
- Assist with room inspections and ensure guestrooms meet luxury presentation standards.
- Support engineering team with work orders and preventive maintenance tasks.
- Monitor building systems including HVAC, boiler, lighting, and water systems and report irregularities.
- Maintain cleanliness and organization of maintenance and storage areas.
- Assist with weather or emergency preparedness procedures if applicable.
Guest Service Expectations
- Maintain a polished, professional appearance and demeanor at all times.
- Provide exceptional service consistent with The Loren Hotel Austin standards.
- Anticipate guest needs and resolve concerns discreetly and efficiently.
- Communicate effectively with overnight front desk and management teams to ensure seamless operations.
- Perform any other job-related duties as assigned.
Other Responsibilities
- All other duties as assigned, requested or deemed necessary by leadership.
Supervisory Duties
None
Core Competencies
Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include:
- Integrity and Respect
- Communication
- Innovation
- Teamwork and Relationships
- Hospitality
- Job Excellence
Qualifications
Qualifications
Education/Formal Training
- High school diploma or equivalent preferred.
Experience
- Minimum 2 years of security, maintenance, hotel operations, or related experience preferred.
- Hospitality or luxury hotel experience strongly preferred.
Knowledge/Skills
- Basic knowledge of building maintenance systems and safety procedures.
- Ability to remain calm and exercise good judgment in emergency situations.
- Strong communication and problem-solving skills.
- Ability to work independently with minimal supervision.
- Flexible schedule including weekends and holidays required.
Physical Requirements
- Ability to stand and walk for extended periods throughout the shift.
- Ability to lift, push, or pull up to 50 pounds occasionally.
- Ability to climb stairs, ladders, bend, kneel, and reach overhead.
- Ability to respond quickly to emergency situations.
- Ability to work overnight hours in indoor and outdoor environments.
Work Environment
- Primarily overnight shift in a luxury boutique hotel setting.
- Exposure to varying temperatures, mechanical equipment, and outdoor conditions during patrols.
- May require responding to emergency or high-pressure situations.