The Learning Consultants is seeking team members who are passionate about helping kids and families and who know how to have fun!
The Learning Consultants is a primarily woman- and clinician-owned company comprised of passionate and high-performing behavior analysts who provide applied behavior analysis (ABA) services to children with ASD and other behavioral disorders in Reno and Sparks. We are passionate about creating a collaborative, fun, and supportive work environment.
We seek to hire for a hybrid service coordinator/clinic administrative assistant position. The service coordinator collaborates closely with the clinical team to enroll new learners and schedule ongoing ABA services. The role is essential to the LC’s priority of ensuring that clients and families receive their fully recommended services. The right candidate will share our passion for helping kids and families. They will have experience in ABA services and an understanding of the nuances and complexities that case assignment and scheduling require, and a commitment to accommodating and promoting the organization’s growth through the addition of learners and employees. Strong organizational skills, efficient work practices, self-direction, patience, and excellent customer service skills are essential to success in this role. In addition to managing enrollments and the service schedule for our two clinic locations, the role includes administrative activities such as answering the phone and helping keep our Sparks clinic running smoothly. You’ll be working in one of our bright, happy clinics where you get to enjoy seeing children learn and grow and work with our energetic team of providers. Join us at the LC, and you’ll be helping to transform the lives of children and their families.
This position is 30-40 hours per week from approximately 7:30am-4:00pm, Monday-Friday. Work is completed on-site, generally at our Sparks location. Occasionally, it may be necessary to work at our South Reno clinic or another location as assigned.
Primary Job Responsibilities:
- Create, manage, and maintain the direct service schedule for all learners/Behavior Technicians.
- Address planned and daily unplanned cancellations and absences promptly.
- Facilitate delivery of all recommended services through efficient and effective use of BT time and proactive rescheduling.
- Produce role-related reports to facilitate decision-making.
- Collaborate with the enrollment and hiring teams to facilitate growth while maintaining clinical quality and ethical standards.
- Provide accurate information about the company and our services to potential clients.
- Guide families through the enrollment process.
- Establish & maintain collaborative relationships with company leadership and employees, clients, and vendors.
- Answer client questions and support families in a timely, compassionate, and friendly manner.
- Provide on-site administrative support, including during daily opening activities.
Minimum Qualifications
- Experience scheduling in a healthcare setting.
- Computer-literate and familiar with Google® Workspace.
- Highly skilled at working independently and managing time effectively in a busy clinic environment.
- Excellent organizational and customer service skills.
- Record of reliable attendance and punctuality.
- Able to pass a background check.
Preferred Qualifications
- Experience delivering or scheduling ABA services.
- Experience using practice management software such as CentralReach®.
- Experience organizing and analyzing data to monitor progress toward priority business results.
- Familiarity with medical billing practices.
- Spanish-speaking.
Compensation and Benefits
- DOE
- Health, dental, and vision insurance for eligible employees
- Supplemental Insurance
- Generous paid time off
- Retirement plan with employer match
- Performance-based compensation opportunities
- Continuing education opportunities
- Work culture that fosters collaboration and continuous improvement
Physical Requirements
- Bending, lifting, and carrying up to 50 pounds
- Sitting for 1-2 hours at a time
- Hand-eye coordination and manual dexterity to complete computer work
- Hearing and eyesight that allow for personal interaction and sharing of information
Location
We are based in beautiful Northern Nevada. Located 30 minutes from Lake Tahoe's crystal-clear waters and world-class skiing and 10 minutes from downtown Reno. You're never more than a few minutes away from incredible natural beauty, world-class dining, exceptional art and culture, and outdoor recreation experiences. In addition to the amazing location, Nevada does not have a state income tax, and the Reno/Sparks area offers an affordable cost of living. We love living and working here, and we know you will too.