Case Manager - Pre-Litigation Phase About the firm The Law Collective is a Los Angeles-based personal injury law firm founded by two brothers, with offices throughout California and Nevada. The firm represents accident victims on a contingency fee basis across practice areas including car accidents, Uber/Lyft accidents, workers' compensation, wrongful death, and catastrophic injury, with a track record of multimillion-dollar settlements and verdicts. The Law Collective's teams are bilingual (Spanish/English) to serve clients across its markets. Job Summary The Case Manager is responsible for driving the case forward day-to-day throughout the entire pre-litigation phase, from opening the claim through preparing for negotiation or transition to litigation. The role combines administrative tasks with some legal-adjacent work, under the supervision of the Pre-Litigation Attorney.
Key Responsibilities
- Interview clients, witnesses, and police officers to reconstruct the facts of the accident
- Contact insurance carriers (both third-party and the client's own) to open and follow up on the claim
- Investigate the opposing party (policy limits, assets, relevant background)
- Gather police reports and supporting case evidence
- Manage the client's medical treatment: review medical reports and recommendations, coordinate appointments, obtain referrals for additional treatment
- Maintain consistent follow-up with the client throughout the process
- Keep records updated on medical treatment, bills, deadlines, offers, and liability issues
- Collaborate with the attorney in gathering and organizing evidence to prepare the demand letter
- Keep the case organized and up to date in the firm's system/CRM
- Escalate any major legal decision or negotiation to the supervising attorney as needed
Requirements
- Approximately 3-4 years of experience as a Case Manager in personal injury
- Experience interviewing clients and witnesses, and handling communication with insurance carriers
- Experience using a legal CRM (Filevine, Litify, Needles, or similar)
- Ability to manage a high caseload in an organized manner
- Strong communication skills and ability to handle sensitive situations (clients under stress)
Desired Skills (not disqualifying)
- Experience mentoring more junior case managers
- Basic knowledge of liability assessment and case valuation
- Bilingual Spanish/English
- Health, dental, and vision insurance
- Above the market salary
- Vacation and PTO
- Legal benefits required under California law