Customer Service Representative Position Summary The Customer Service Representative is responsible for advanced functions within Service and Logistics activities, ensuring the highest level of customer service in a fast-paced environment. This role involves managing relationships with over fifty national and international suppliers, numerous customers across the country, and handling logistics and decision-making. High-level problem-solving, communication skills, multitasking, and attention to detail are essential. Job Status
- Full-Time
- Exempt
- Reports to: Country Manager
Role Responsibilities
- Inventory Management:
- Evaluate and manage international inventory within the E1 computer system.
- Analyze and reconcile inventory issues regularly to maintain accuracy.
- Source products from worldwide suppliers and warehouses in the respective country.
- Customer Service and Communication:
- Provide excellent customer service while being efficient and effective in handling customer needs.
- Communicate status of customer orders and accounts, providing availability and pricing information to the sales team.
- Bridge communications between geographic areas.
- Logistics and Decision-Making:
- Make purchasing decisions strategically, in alignment with the supplier’s dealer program.
- Manage logistics and decision-making to ensure smooth operations across various markets.
- ERP and Reporting:
- Perform all transactions in E1, including purchasing, internal inventory movement, reclassification, costing, pricing, delivery, and sales.
- Prepare and analyze reports using Cognos reporting tool and ERP systems.
- Serve as a power user in the ERP system and train customer service staff to the highest standards.
- Forecasting and Regulations:
- Work with suppliers to forecast needs, manage dealer programs, and handle imports/exports between the country and others.
- Ensure compliance with trade regulations, including NAFTA, and optimize processes and systems to save resources.
Required Knowledge, Skills, and Abilities
- Technical Skills:
- Proficiency in Oracle E1 software and Cognos reporting tools.
- Microsoft Office Suite proficiency.
- Communication and Interpersonal Skills:
- Excellent bilingual (English and Spanish) written and verbal communication skills.
- Ability to work with a diverse, international team and manage relationships with customers and suppliers.
- Logistical Expertise:
- Knowledge of product profiles, forecasting, and dealer programs in the country and U.S.
- Experience with international trade regulations, including importing/exporting procedures.
- Problem-Solving and Organizational Skills:
- Highly organized, self-directed, and motivated, with strong multitasking abilities.
- Ability to work under pressure and meet deadlines in a fast-paced environment.
Required Professional Qualifications and Abilities
- Bilingual in English and Spanish.
- Ability to perform analytical logistical duties and optimize processes to increase efficiency.
- Experience in the agriculture industry, working internationally with SOP implementation.
Physical Demands
- Ability to travel locally and internationally.