Admissions Coordinator About Knollwood and Briarwood The Knollwood Nursing Center is a 5-star rated skilled nursing center and part of The Briarwood Community, a nonprofit Continuing Care Retirement Community (CCRC) that has served older adults across the Greater Worcester area since 1984. Because Knollwood sits on a campus that also includes independent living, assisted living, and memory care, our team works closely with colleagues across every level of care to support residents through each stage of retirement living. At Knollwood, you’ll be part of a small, close-knit team where leadership knows you by name and your work makes a visible difference for residents and families every day.
Why Join the Knollwood Nursing Center at Briarwood?
- Represent a 5-star rated skilled nursing center with a strong reputation
- Blue Cross Blue Shield medical, dental, and vision insurance on day one
- 401(k) with company match
- Employer-Sponsored life insurance and LTD
- Sick time and paid time off (PTO)
- Flexible spending account
- Tuition reimbursement and loan repayment program
- Employee Assistance Program
- Meal discounts
- Free parking
- Free use of our heated pool, sauna, and state-of-the-art gym, open 7 days a week
Position Summary We’re looking for an experienced, clinically knowledgeable Admission Coordinator to join the team at The Knollwood Nursing Center, an 82-bed, 5-star rated skilled nursing center within The Briarwood Community in Worcester, MA. You’ll manage the full admissions process, from evaluating patients at area hospitals to welcoming new residents on arrival day. You’ll check each referral for clinical fit, care needs, and coverage, then coordinate with nursing, therapy, the business office, and families so every admission is smooth and well prepared. You’ll also be Knollwood’s main contact with area hospitals, rehabilitation centers, and health plans, building the referral relationships that support our sub-acute program. Position Type: Full-Time In-Person Department: Administration Salary Range: $90,000 to $100,000 Annually Pay depends on credentials and years of experience. Schedule: Monday through Friday, 8 am to 4 pm
Key Responsibilities
Referral Screening and Clinical Evaluation
- Evaluate patients at area hospitals for admission to Knollwood’s sub-acute unit based on clinical needs and the resources we have available
- Review medical conditions, medication needs, and rehabilitation needs to support appropriate placement and good outcomes
- Review coverage and authorization requirements, including Medicare, MassHealth, Medicare Advantage, and managed care plans, in coordination with the Business Office
- Consult with nursing and therapy leadership on admission decisions
- Make sure the PASRR screening is completed and documented before every admission
Admissions Coordination
- Receive and process referrals from hospitals, physicians, families, and community organizations
- Keep an accurate log of referrals, pending admissions, and bed availability
- Schedule admissions and tell all departments expected arrival dates and times
- Coordinate room readiness and arrival with nursing, social services, rehab, dining, and housekeeping
Documentation and Compliance
- Prepare and complete admission agreements, disclosures, and consent forms
- Coordinate insurance verification and financial paperwork with the Business Office
- Keep admissions files and electronic records complete, accurate, and confidential under HIPAA
- Follow federal and Massachusetts admission requirements and Knollwood policies
Resident and Family Support
- Guide patients and families through the admissions process with clear, compassionate communication
- Respond promptly to calls, emails, and admission inquiries
- Perform other duties as assigned
Qualifications
- Current Massachusetts RN, LPN, or license in good standing
- At least one year of experience in long-term care, sub-acute, or hospital/geriatric services
- Experience with patient interviewing, assessment, and evaluation
- Working knowledge of Medicare, MassHealth, and managed care coverage and authorization
- Understanding of how medication and rehabilitation needs affect reimbursement
- Strong organizational and time-management skills; able to work independently and juggle multiple referrals
- Excellent verbal and written communication
- Proficiency with Microsoft Office and electronic health records
- Valid driver’s license, reliable transportation, and the ability to travel to area hospitals and rehabilitation centers
About Our Community The Briarwood Community is a nonprofit Continuing Care Retirement Community (CCRC) that has served older adults across the Greater Worcester area since 1984. Our campus includes independent living, assisted living, memory care, and skilled nursing, all designed to support residents through every stage of retirement living. At Briarwood, our employees are part of a caring team dedicated to the physical, social, and spiritual well-being of every resident we serve.
