• Security Officer
The Boston Athenæum seeks an experienced Security Officer to join its Security team. The Security Officer plays a vital role in maintaining a safe, secure, and welcoming environment for members, patrons, staff, and visitors. This position focuses on protection of people and property while supporting the library’s mission as a public, inclusive, and educational space Schedule: This is a fulltime 35 hour per week position We are hiring for two positions:
Open Shift 1 : Monday - Thursday - 11:00 AM - 7:00 PM Fridays - 10:00 AM - 6:00 PM
Open Shift 2 : Monday - Thursday - 12:30 PM - 8:30 PM Saturday - 10:00 AM - 6:00 PM
Key Responsibilities:
- Monitor library premises to ensure safety and security of patrons, staff, and property
- Conduct regular, highly visible patrols & tours throughout all interior zones (reading spaces & work spaces, restricted area, staff areas, and multi-level library stacks)
- Enforce library policies, rules of conduct, and safety procedures in a professional and respectful manner
- Remaining alert and observant to spot unusual behavior, safety hazards, or potential security breaches
- Respond promptly to incidents, disturbances, medical situations, or emergencies
- De-escalate conflicts and disruptive behavior using calm, non-confrontational techniques
- Documenting shift logs, incident reports, building hazards (specific hazards - such as liquid spills, broken locks, blocked fire exits, or poor lighting - along with the precise location and the corrective action taken)
- Assist patrons with safety-related concerns and provide general assistance when appropriate
- Report any incidents, suspicious activities, and safety hazards
- Coordinate with library staff, local law enforcement, and emergency services when necessary
- Operating modern surveillance systems (CCTV), alarm panels, and access-control hardware
- Interacting with visitors (i.e. answering basic questions, noting concerns, etc.)
- Managing entryways, checking credentials, and maintaining order during large events
- Executing evacuation plans, responding to fire alarms, and applying first aid or CPR
- Making quick, sound decisions under pressure while following standard protocols
Qualifications & Skills
- High school diploma or equivalent (GED) required.
- Prior experience in security, hospitality, customer service, law enforcement, military service, or a related field preferred.
- Ability to stand, walk, and remain alert for extended periods while performing physical security and monitoring duties.
- Strong observational skills with the ability to identify and respond appropriately to potential safety or security concerns.
- Ability to de-escalate conflicts and resolve issues professionally and effectively.
- Strong problem-solving skills and the ability to make timely decisions under pressure.
- Proficiency with basic computer applications and security-related technology.
- Commitment to providing exceptional customer service while maintaining a safe and welcoming environment.
- Ability to work collaboratively as part of a team
Salary: $22/hr
To Apply: Please submit a Cover Letter and Resume The Boston Athenæum is an equal opportunity employer. We welcome candidates who will increase our diversity; we encourage candidates of color and all diverse candidates to apply and are committed to hiring individuals who value a diverse and inclusive work environment. The Boston Athenæum is also committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request a reasonable accommodation, please contact HR Generalist Nora Conley at 617-720-7630 or conley@bostonathenaeum.org
