Position Summary
Under the leadership of the Operations Manager, the Operations Supervisor is responsible for supervising and directing the activities of employees within their assigned area of the Operations Department. This position ensures the achievement of team goals and objectives, oversees daily operations, verifies and maintains records for outgoing shipments, and prepares items for shipment.
Essential Duties and Responsibilities
The essential duties and responsibilities include, but are not limited to, the following. Other duties may be assigned.
Safety
- Ensures adherence to company safety policies and procedures.
- Reinforces safety as the number one priority within the team by conducting daily safety walks, leading daily safety conversations, reporting incidents, and leading safety investigations.
Team Leadership
- Leads by example and promotes company values daily in all aspects of the job, including conflict resolution and teamwork, to maintain a positive and harmonious work environment.
- Organizes departmental priorities, methods, and work assignments. Oversees and audits team activities to ensure work is completed accurately and on time, including accommodating unique customer requirements.
- Leads team cross-training efforts to ensure flexibility in meeting workload demands.
- Provides clarification of goals and consistent performance feedback to assigned team members, aligned with the internal performance evaluation process.
- Ensures attendance and timesheet information for all department employees is accurate and up to date in the ADP system, in accordance with company attendance policies.
- Provides input to the Department Manager and Human Resources regarding staffing requirements based on current and projected workload forecasts.
Performance Management
- Partners with the Department Manager to develop and implement strategies that achieve departmental goals for Safety, Quality, Service, Productivity, and Inventory.
- Consolidates, analyzes, and reports daily, weekly, and monthly departmental Key Performance Indicators (KPIs) to ensure alignment with established goals.
- Recommends corrective actions and improvement opportunities based on performance results and identified trends.
Continuous Improvement and Teamwork
- Tracks relevant departmental process information to identify problems, trends, and opportunities for improvement.
- Leads root cause analysis investigations to identify and resolve operational issues.
- Leads continuous improvement projects to support departmental goals and increase productivity.
- Collaborates with other departments to test and implement process changes related to new products and customer requirements.
- Ensures Standard Operating Procedures (SOPs) are regularly discussed, reviewed, analyzed, and updated as needed.
- Works collaboratively with other Operations Supervisors on large-volume customer orders that may require unique processes to ensure successful completion.
- Recommends and develops team-building strategies in partnership with Human Resources.
Supervisory Responsibilities
This position supervises some or all of the following positions:
- Area Leads
- Coordinators
- Forklift Operators
- Material Handlers
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- Associate degree or one-year certificate from a college or technical school, plus 2–3 years of progressively responsible distribution supervision experience and/or training; or an equivalent combination of education and experience.
- Minimum of 1–2 years of successful experience leading others.
- Lean/Six Sigma certification preferred.
- Project management experience in a distribution or manufacturing environment preferred.
- Ability to train others and share knowledge and expertise.
Language Skills
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence and communicate effectively before groups of customers or employees.
- Ability to communicate effectively and persuasively with individuals within and outside the department, including vendors.
- Spanish language proficiency preferred.
Mathematical Skills
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
- Ability to calculate rates, ratios, and percentages and to create and interpret bar graphs.
Reasoning Ability
- Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to solve problems involving several concrete variables in standardized situations.
- Ability to identify and resolve problems in a timely manner, develop alternative solutions, and think creatively.
Computer Skills
- Expert-level knowledge of inventory software, order processing systems, and Microsoft Office applications, including Word and Excel.
Physical Demands
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential
Qualifications
Skills / Knowledge / Experience / Education needed to successfully perform job:
- Must have five (5) years’ experience in a warehouse environment, three (3) in a supervisory role.
- Experience with receiving and inventory control, continuous improvement, and warehouse management.
- Successful communication - written and verbal * Establish priorities and multi-task.
- Knowledge of supervisory principles and techniques
- Possess professional business demeanor.
- Strong computer skills (Outlook, Excel)
- Ability to work in a fast-paced environment.
- Ability to work well in a team environment.
- Completion of Hardhat Truck training
It is A PLUS to have: Bilingual (Spanish)
Physical Demands:
- Work is performed while standing, sitting, and/or walking.
- Requires the ability to communicate effectively using speech, vision, and hearing.
- Requires the use of hands for simple grasping and subtle manipulations.
- Requires bending, squatting, crawling, climbing, and reaching.
- Requires the ability to lift, carry, push, or pull medium weights, up to 50 pounds
Work Conditions:
- Requires activities involving being around moving machinery, exposure to marked changes in temperature and humidity, and exposure to dust, fumes, and gases.