Job Opportunity: Service DispatcherJoin a global organization with a strong local presence in Rochester! For decades, providing office solutions that go beyond print equipment, offering innovative, real-world print management strategies to reduce costs, secure documents, and minimize environmental impact. We're looking for driven individuals ready to contribute their best.Details: * Schedule: Monday-Friday, 8 AM-5 PM * Pay: $17-18/hr * Full benefits upon permanent hire * Great opportunity to start a career in office workRole Summary:As a Service Dispatcher, you'll play a key role in ensuring smooth operations by coordinating service technicians, resolving customer inquiries, and maintaining accurate records. You'll prioritize calls, handle escalations, and provide excellent customer support.Key Responsibilities: * Dispatch service technicians promptly, minimizing response times and ensuring efficiency. * Document dispatch activities accurately using automated systems. * Resolve customer service issues and escalate complex inquiries when needed. * Maintain and update customer records; assist with billing and account inquiries. * Expedite parts orders, process supply requests, and support contract administration. * Handle customer calls with professionalism and provide timely resolutions. * Perform additional responsibilities as assigned.Qualifications: * Experience: 3+ years in dispatch or customer service troubleshooting roles. * Education: High School Diploma or equivalent. * Skills: * Proficient in Microsoft Suite (Excel, Word). * Excellent communication and customer service skills. * Ability to work in a fast-paced, dynamic environment. * Self-motivated and detail-oriented.Take the first step toward building your career in a supportive and dynamic work environment. Apply today!