Location
This position is located at 561 Post Road East, Westport, Connecticut, 06880 United States
Role Summary
In collaboration with the Store Manager, the Associate Store Manager supports the operations of the store with an emphasis on delivering an engaging and inspiring retail experience. The Associate Store Manager fosters an environment of continual development to create a culture of excellence, creativity, collaboration, innovation, and trust.
Role Responsibilities
Customer Experience
- Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued; empowers the team to drive sales by utilizing key metrics to set team and zoning goals
- Actively manages the store environment prioritizing service and sales as the Customer Experience Manager; collaborates with other managers to ensure the leadership team is trained and accountable to the CEM program
- Leads the team to provide a frictionless customer experience by utilizing technology to transact in the moment; prioritizes omni services through all channels to exceed customer expectations
Leadership + Team Management
- Supports the Store Manager in identifying and onboarding external talent to add different perspectives and experience to the team; invests in internal employee engagement to retain a diverse team and fuel internal growth
- Collaborates with the leadership team to facilitate thoughtful onboarding for new hires and to drive a strong brand, customer, and store connection
- Assists with scheduling process to help manage team availability, requests off, and identification of employee skill set to create an effective schedule that aligns with business requirements
- Prioritizes team growth by effectively scheduling time allocated for initiatives; champions brand related initiatives such as the SPARKED Journal, employee recognition, and team-building activities
Visual + Business Operations
- Collaborates with the leadership team to plan a strategic approach to daily, weekly, and monthly operating procedures; actively assesses sales forecasts, staff scheduling, and payroll management and adjusts accordingly
- Prioritizes time with key partners to understand and properly support timely and effective execution of visual priorities for the store
- Assesses store business using company reporting tools to identify department and global opportunities for the store; empowers team to make strategic, creative, and business-impacting decisions
- Ensures product flow processes including shipment and omni operations are prioritized and executed efficiently to positively impact sales and the customer experience
Communication + Relationships
- Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
- Fosters a culture of strong communication and teamwork to ensure a seamless balance between customer engagement, operational tasks, and visual priorities
- Provides global insight related to the customer experience and provides feedback and suggested solutions to Store Manager or Senior Store Manager
- Embraces a culture of development by protecting time with direct reports and consistently delivering feedback for individual personal growth and succession planning
Role Qualifications
- Terrain brand fan
- 2+ years of retail leadership experience
- Strong merchant skills and a history of delivering financial results
- Proven record of developing great talent
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores
Pay Range Starting from USD $70,000.00/Yr. US EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.