Compensation Range: $73,700 - $92,100
About us
Terminal Security Solutions (TSS) is a maritime security services firm providing customer service-focused solutions coupled with tailored operating procedures, cutting-edge training programs, security technology and the requisite oversight to operate in today’s heavily regulated and fast-paced cruise, cargo, and port industries. Our mission is to consistently deliver safe, efficient, innovative and environmentally responsible maritime operational solutions for our customers.
Position Summary
The Assistant Operations Manager reports to the Operations Manager and shares responsibility for leading all personnel and operations assigned to the Houston and Galveston terminals. The Assistant Operations Manager directly supervises the Shift Supervisors, runs the terminal operation in the Operations Manager’s absence, and serves alongside the Operations Manager as a primary point of contact for the client and for federal, state and local agencies. The primary focus of this role is providing leadership coverage during swing and night shifts and on weekends at two locations, Houston and Galveston, ensuring consistent management oversight of terminal operations outside of standard business hours.
The ideal candidate is an experienced security supervisor or manager who thrives in a heavily regulated, fast-paced port environment, leads by example, and brings sound judgment, exceptional attention to detail and a strong customer-service mindset.
Essential Duties and Responsibilities
Leadership & Supervision
- Directly supervise the Shift Supervisors; plan, organize and manage the work of subordinate staff to ensure that directives are accomplished.
- Assume full responsibility for the terminal operation in the absence of the Operations Manager.
- Maintain staffing levels in line with client needs; monitor turnover, interview candidates, and attract qualified applicants to fill openings as needed.
- Monitor supervisory functions by conducting continual on-the-job training.
- Observe and evaluate workers’ performance to ensure upward mobility and proper utilization of employee skills.
- Recommend and issue disciplinary action in accordance with company policy and HR review.
- Monitor and address subordinates in violation of policies and procedures.
- Handle arbitration of employee disputes and resolution of complaints, as necessary.
- Coordinate operational meetings to ensure flow of information between all Supervisors.
- Coordinate contractor activities at the terminal.
Security Operations & Compliance
- Ensure full compliance and proper execution of approved/applicable Facility Security Plans (FSP), MTSA and all applicable federal and state regulations.
- Provide the safeguarding and security of assets for personnel, clients and all visitors.
- Properly safe-keep all associated Sensitive Security Information (SSI) materials.
- Maintain order and overall compliance standards for job execution, in line with established organizational requirements.
- Inspect work areas to ensure compliance with established regulations in regard to safety and maintenance.
- Report security incidents to Port Dispatch, the Facility Security Officer (FSO) and the Operations Manager, and assist U.S. Customs and Border Protection (CBP), the U.S. Coast Guard (USCG) and police as needed.
- Monitor and report suspicious activities to local authorities.
Client & Agency Relations
- Serve, alongside the Operations Manager, as a primary point of contact for the client and for regulatory and law enforcement agencies.
- Remain accountable to local client representatives for performance/role expectations, continuity of the highest service objectives, and client awareness and acceptance of procedures.
- Direct investigations to verify and resolve customer, federal authority and employee complaints.
- Coordinate meetings with CBP, USCG and Local/Port Police regarding security procedures, and act as liaison between law enforcement and associated entities.
Scheduling, Budget & Reporting
- Share responsibility with the Operations Manager for scheduling and budget; review and support the schedules prepared on-site by the Shift Supervisors to ensure they are accurate, balanced, fair and within budget.
- Write and maintain reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Ensure all required reports are executed as necessary.
- Perform other duties as assigned.
Qualifications
Required
- High school diploma or GED.
- State Security Officer License.
- TWIC and valid Class D driver’s license.
- Screener certification (provided by company).
- Fluent spoken and written English.
- Ability to work in a client-focused role within a fast-paced environment, handle multiple tasks with a high level of accuracy, and work under pressure to meet deadlines while maintaining a positive attitude and providing exemplary customer service.
- Sufficient computer and writing skills, including working knowledge of Microsoft Office.
- Availability to work swing and night shifts and weekends on a regular, ongoing basis at both the Houston and Galveston locations, as this is the primary schedule for the role.
Preferred
- Associate’s degree or higher.
- Prior security supervisory experience.
- Law Enforcement or Military experience.
- Customer Service experience.
- FSO Certification and State Security Manager License.
Physical Demands & Work Environment
- Physical Demands: Must be able to stand a minimum of 8 hours at a time for occasional backup; lift and carry up to 20 lbs; talk, listen and speak clearly on a telephone/VHF two-way radio; and inspect documents for validity such as TWIC, Port ID, driver’s licenses, company IDs and passports for access control. Requires regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
- Work Environment: Work is performed in a maritime/terminal environment on swing, night and weekend shifts, with exposure to varying noise levels, weather conditions and operational activity.
Benefits
- Health, dental and vision (employee contribution required).
- 401(k) with company matching contribution.
- Pet insurance (employee contribution required).
- Employee Assistance Program (EAP).
Why Join Us
At Terminal Security Solutions, our people are our most valuable asset. We foster a collaborative, inclusive environment where team members feel valued, supported and empowered to grow with us. Whether you are starting your career or looking for the next step, we are committed to investing in your development, offering clear pathways for advancement, ongoing training and leadership development.
With operating areas across CA, FL, IN, NC, NJ, SC, TX, OR and WA, we continue to impact diverse communities and industries. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, age, disability, genetic information, protected veteran status, or any other legally protected status.
If you require reasonable accommodation to apply for a position or to perform the essential functions of a role, please contact recruiters@nautilusintl.com.
This job description is not intended to be an employment contract or guarantee of employment. Employment with Nautilus International Holding Corporation is at-will, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. This job description may be modified at any time at the sole discretion of the company.