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Description
The Technical Solutions Engineer serves as the trusted technical advisor to the Regional Sales Directors and enterprise customers evaluating Telit connectivity portfolio. Own pre-sales discovery, solution scoping, proof-of-concepts, and post-sale integration support; diagnose network/SIM/module/application issues; and drive successful certification/launch outcomes across MNOs and geographies.
Requirements
Objectives
- Accelerate revenue by enabling technically sound wins - qualify use cases, recommend the right connectivity architecture (APN, profile strategy, data paths), and deliver compelling demos/POCs.
- Shorten time-to-first-data for new accounts by leading onboarding (SIM/eSIM provisioning, device bring-up, CMP set up) and documenting repeatable playbooks.
- Raise win rates by removing risk early (RF/link budget sanity checks, module/SIM compatibility, roaming behavior, PSM/eDRX expectations, fallback strategies).
- Delight customers with fast, first-principles troubleshooting; clear Root Cause Analysis; and strong collaboration with global Connectivity/Support & R&D teams for durable fixes.
- Inform the roadmap by aggregating field feedback (failure patterns, feature asks, coverage gaps) into prioritized insights for Product Management.
Responsibilities
- Partner with Sales on discovery: device architecture, radios/bands, mobility, data profiles, security posture, SLAs; propose Telit Connectivity and services strategy, APN selection, and SIM fleet policies.
- Build POCs and demos (SIM activation, CMP configuration, device attach tests, data path validation) and deliver results to stakeholders.
- Quantify trade-offs (CAT-M vs. NB-IoT vs. LTE Cat 1.bis/Cat 1; roaming vs. localized profiles; eUICC orchestration plans) and recommend the optimal design
- Lead first-time attach and KPI baselining (Signal strength, network attach, PDP contexts, throughput/latency). Capture logs and share reproducible steps.
- Configure connectivity services (APNs, private routes, IPsec/VPN where applicable) and document Connectivity Management Portal workflows (lifecycle, profile swaps, alerts/usage policies).
- Act as the front-line technical interface for complex issues; triage across device, module FW/AT stack, SIM/profile, RAN/core, and application layers; coordinate with carriers and internal teams to closure.
- Gather artifacts (AT traces, network surveys, pcap logs, CMP session records) and drive crisp RCAs with corrective/preventive actions.
- Maintain customer-facing knowledge articles and internal runbooks for recurring issues (activation failures, IMSI selection anomalies, PSM/eDRX, VoLTE/VoNR).
- Translate field learnings into sales collateral, playbooks, and sizing guides for repeatable wins (coverage matrices, profile selection guides, APN options).
- Provide inputs to Product on coverage gaps and prioritize TCP profile expansions based on opportunities.
- Work closely with AE, Technical Support, Software, and Product; contribute to weekly pipeline and issue reviews; track outcomes (POC success, time-to-first data, first-call resolution, time-to-launch).
Requirements Qualifications
- Bachelor’s degree in Electrical/Computer Engineering, Computer Science, or equivalent hands-on experience.
- 5+ years in cellular IoT as a Field Application Engineer, Technical Support/Pre-Sales Engineer, or similar at a connectivity provider/MVNO, module vendor, or MNO.
- Solid understanding of cellular technologies and device behaviors: LTE Cat-1/4, Cat-1.bis, LTE-M (Cat-M1), NB-IoT, 5G basics (NSA/SA), roaming, attach/TAU, PSM/eDRX, and SIM/eUICC concepts (ICCID/IMSI, profile lifecycle), eSIM provisioning platform, SGPx2.
- Experience designing and bringing up connectivity solutions: APN selection, private vs. public routing, CMP/NOC workflows, data path validation, KPI baselining, and multi-IMSI profile orchestration.
- Proficiency with module/AT-level debugging and log capture (AT traces, network surveys, modem logs) and packet analysis (Wireshark or equivalent).
- Working knowledge of operator certification paths (PTCRB/GCF fundamentals) and U.S. operator processes (e.g., AT&T AQT/TRENDI, Verizon VPP/IoT Security) sufficient to guide customers through readiness and test planning.
- Core IP and security skills: PDP/PDU sessions, IPv4/IPv6, DNS, MQTT/HTTP(S), TLS, certificate handling; familiarity with IPsec/VPN options and private networking patterns for IoT.
- Customer-facing communication excellence: discovery/whiteboarding, and the ability to lead cross-functional troubleshooting to closure with urgency and ownership.
- Ability to travel, European wide - up to 60% as needed.
Preferred Qualifications
- Hands-on with Telit connectivity stack, CMP operations, SIM lifecycle management and policy/alerting.
- Familiarity with Telit and peer CMP/device management tools; ability to recommend fleet health practices (templates, remote updates, out-of-band diagnostics).
- Experience with cellular test gear and tooling: Keysight/Anritsu call boxes, RF scanners/field test apps, QXDM/QPST (or equivalent), TEMS/drive-test utilities.
- Scripting/automation (Python/Bash/PowerShell) for log parsing, test harnesses, and CMP/REST API integrations; competency with Jira/Salesforce or similar ticketing/CRM.
- Understanding of IoT security and compliance artifacts (e.g., Verizon IoT Security deliverables, GSMA connection-efficiency guidance, CTIA IoT Network Certified context) and how they map to device+module responsibilities.
- Exposure to cloud IoT services (AWS IoT, Azure IoT) for data ingestion/identity and certificate lifecycle.
- Comfortable supporting customers across the Americas region.
Telit Cinterion, a leader and pioneer in IoT innovation, is the largest and most cyber-secure Western provider of end-to-end IoT solutions, designed to reduce time-to-market and costs for businesses. The company offers a comprehensive portfolio encompassing custom-designed, ready-for-market connected devices and the industry’s broadest range of enterprise-grade wireless communication and positioning modules. Offerings extend to essential services such as IoT SIM plans and management, plus advanced edge-cloud software and data orchestration tools for processing and utilizing IoT data. Telit Cinterion also provides complete IoT and industrial IoT platforms, enabling the development and deployment of complex connected solutions. Focusing on security and reliability, the company delivers award-winning IoT solutions, modules, and services trusted by top global brands.