Job Description
JOB TITLE : Customer Service Representative Job ID : 7426227 Client : Luxottica Job Type : 6 months (Temp to hire) Location : Mason, OH
MAJOR DUTIES AND RESPONSIBILITIES:
- Provide member service support, over the phone, in a timely, consistent and courteous manner to EyeMed members and providers
- Assist EyeMed members by answering benefit questions, eligibility, web registration, authorizations, provider location inquiries, and claims details
- Interface with providers to verify member eligibility and authorize services
- Review claims details, research payment issues, investigate provider network details
- Use system tools as appropriate to escalate issues between the various functional areas within EyeMed
- Must meet Customer Care Center productivity and quality goals
COMMUNICATION WITH OTHERS:
Internal – Call Center associates and other EyeMed functional areas External – Members/Providers
TRAINING HOURS: 10:00am - 6:30pm (apprx 3 weeks) / Monday - Friday CONTRACTOR SHIFT HOURS: 10:00am - 6:30pm (after training) / Monday - Friday PERM HOURS: 11:30am - 8:00pm (after conversion) / Monday - Friday
Qualifications
EXPERIENCE
- Call Center experience preferred
- 1 – 2 years of experience in a professional business environment preferred
- Knowledge of vision benefits and/or insurance industry a plus
SKILLS & QUALIFICATIONS:
- Excellent verbal and written communication skills
- Excellent telephone skills
- Excellent active listening and comprehension skills
- Ability to demonstrate empathy to the caller’s situation
- Ability to provide exceptional customer service
- Exhibit resourcefulness in resolving problem situations
- Manage time and multiple tasks effectively
EDUCATION
- High School diploma required
- College or University degree (preferred ) Additional Information All your information will be kept confidential according to EEO guidelines.