Level 1 Help Desk Support Location: New Haven, CTShift: 3:00 PM12:00 AMPay: $20$22/hourEnvironment: Yale New Haven HealthAbout the OpportunityWe are hiring a Level 1 Help Desk Support professional to support Yale New Haven Health. This is a great opportunity for someone looking to establish a career in IT and gain experience supporting users within a large healthcare environment.The biggest thing we are looking for is personality and communication. This person will spend a significant amount of time supporting users over the phone, so they need to be personable, patient, professional, and comfortable communicating with people who may not be technical.Call center or high-volume customer service experience is strongly preferred. Extensive professional IT experience is not required, but candidates should have a genuine interest in technology, basic technical knowledge, and a willingness to learn.Schedule
- 3:00 PM12:00 AM
- Candidates must be comfortable consistently working this shift
- Shift availability is a key requirement for the position
Day-to-Day Responsibilities
- Provide Level 1 technical support to users over the phone
- Answer incoming help desk calls and troubleshoot common technology issues
- Assist with password, login, hardware, software, and basic connectivity problems
- Document issues and troubleshooting steps within the ticketing system
- Escalate more complex problems to the appropriate technical teams
- Communicate technical information clearly to non-technical users
- Deliver a positive customer experience in a fast-paced support environment
What Were Looking For
- Strong personality and communication skills
- Comfortable handling a high volume of phone-based support
- Call center or customer service experience strongly preferred
- Basic computer and technical troubleshooting knowledge
- Strong interest in building a career in IT
- Patient and professional when working with frustrated or non-technical users
- Reliable, coachable, and eager to learn
- Must be comfortable working the 3:00 PM12:00 AM shift
Why This OpportunityThis is a great opportunity to get your foot in the door with Yale New Haven Health and build real-world IT experience. The position provides hands-on exposure to an enterprise help desk environment while developing technical troubleshooting, ticketing, and end-user support skills.The goal is not to find someone who already knows everything technically. We are looking for someone with the personality, communication skills, customer-service mindset, and desire to learn who can develop into a strong IT support professional. Job Type & LocationThis is a Contract position based out of Stratford, CT. Pay and BenefitsThe pay range for this position is $20.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Stratford, CT. Application DeadlineThis position is anticipated to close on Nov 16, 2026. Workplace TypeThis is a fully onsite position in Stratford,CT.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.