Desktop Support Technician Position Overview We are seeking a Desktop Support Technician to provide onsite and remote technical support for end users across multiple office locations. This role is responsible for troubleshooting hardware, software, mobile devices, printers, and other end-user technologies while ensuring a high level of customer satisfaction. The ideal candidate is a customer-focused problem solver with strong communication skills and hands-on technical support experience.
Key Responsibilities
- Provide desktop and end-user support for hardware, software, and connectivity issues.
- Install, configure, deploy, and maintain desktops, laptops, tablets, mobile devices, and peripheral equipment.
- Troubleshoot and resolve operating system, application, and workstation-related problems.
- Support printers, copiers, phones, and other office technology equipment.
- Assist with device imaging, deployments, upgrades, migrations, and inventory management activities.
- Document incidents, requests, and resolutions within a ticket management system.
- Troubleshoot basic network connectivity issues and assist with infrastructure-related support as needed.
- Support both onsite and remote users through phone, email, and in-person interactions.
- Maintain accurate documentation and asset records.
- Travel locally to support users and technology equipment across multiple locations when required.
Required Qualifications
- Experience providing desktop, help desk, or technical support in a professional environment.
- Strong troubleshooting skills related to hardware, software, and workstation support.
- Experience with computer setup, configuration, deployment, and installation.
- Familiarity with ticketing or incident management systems.
- Basic understanding of network connectivity and infrastructure concepts.
- Excellent customer service and communication skills.
- Ability to work under pressure and manage multiple priorities effectively.
- Strong interpersonal skills and ability to work collaboratively within a team environment.
Preferred Qualifications
- Experience supporting enterprise desktop environments.
- Familiarity with device imaging, migration, inventory, and asset management processes.
- Experience supporting mobile devices and office equipment.
- Exposure to networking equipment and infrastructure support.
- Experience providing support in multi-location environments.
Work Environment
- Primarily onsite role with local travel as needed.
- Direct interaction with end users on a daily basis.
- Collaborative, customer-focused team environment.
- Opportunity to support a wide variety of technologies and business operations.
Job Type & LocationThis is a Contract position based out of Fort Mitchell, KY. Pay and BenefitsThe pay range for this position is $20.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Fort Mitchell, KY. Application DeadlineThis position is anticipated to close on Nov 18, 2026. Workplace TypeThis is a fully onsite position in Fort Mitchell,KY.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.