Client Services Coordinator / $24 hr Job DescriptionThe Client Services Coordinator works in a call center environment to support retirement plan sponsors, advisors, and clients by delivering high-quality customer service through phone and email. This role focuses on resolving inquiries, managing administrative tasks, and ensuring a positive client experience by following established policies, documenting interactions accurately, and collaborating with internal teams to address complex issues. The position offers a hybrid work schedule based in Scottsdale, Arizona, with a strong emphasis on professionalism, accuracy, and client satisfaction.Responsibilities
- Answer incoming calls and emails from plan sponsors and advisors in a call center environment, providing timely and accurate information.
- Assist with managing a book of business consisting of advisors and sponsors to ensure their servicing and administrative needs are consistently met.
- Use company policies and procedures to identify, troubleshoot, and resolve client issues, escalating more complex challenges to the managerial team when necessary.
- Collaborate cross-functionally with internal teams, including operations, product, and other support groups, to resolve client satisfaction issues efficiently.
- Help manage client expectations by clearly explaining processes, timelines, and next steps to avoid misunderstandings or service disconnects.
- Identify and resolve system tickets at the point of initial contact whenever possible to minimize delays and improve client experience.
- Create detailed tickets for client issues, ensuring accurate documentation and providing appropriate follow-up until resolution.
- Post and maintain thorough interaction notes within internal tools to document updates, actions taken, and changes to client accounts.
- Share data-driven insights and recurring client feedback with product teams to support platform enhancements and improvements to the planning roadmap.
- Participate in scheduled client conference calls to provide plan status updates and progress on remediation of any outstanding issues.
- Conduct appropriate and timely follow-up with clients and internal stakeholders to ensure a high level of service and closure on open items.
- Support the team by handling complaints, troubleshooting complex problems, and proposing solutions that align with company policies and client needs.
- Escalate issues to Legal and Compliance teams when necessary, ensuring sensitive or regulated matters receive appropriate review and handling.
- Maintain strong attention to detail in all client interactions, documentation, and administrative tasks to ensure accuracy and compliance.
- Contribute to a positive team environment by sharing knowledge, supporting peers, and participating actively in training and process improvement efforts.
Job Type & LocationThis is a Contract to Hire position based out of King of Prussia, PA. Pay and BenefitsThe pay range for this position is $24.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of King of Prussia, PA. Application DeadlineThis position is anticipated to close on Nov 20, 2026. Workplace TypeThis is a hybrid position in King of Prussia,PA.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.