TekRecruiter
has been asked to recruit a Help Desk Support Analyst to join the team of an awesome technology company in Boca Raton, FL. This is a Full Time position which sits onsite in their Boca Raton corporate location.
The Help Desk Support Analyst will provide level 1 support
to internal employees:
- You will resolve computer-related issues for our employees
- You will be trouble shooting but not limited to: network and connectivity issues, user accounts and passwords, as well as computer and laptop maintenance
- Performs troubleshooting through diagnostic techniques and pertinent questions
- Determines the best solution based on the issue and details provided by office personnel
- Walks employees through the problem-solving process
- Directs unresolved issues to the next level of support personnel
- Provides accurate information on IT products or services
- Records events and problems and their resolution in logs.
- Follow-ups and updates customer status and information
- Identifies and suggests possible improvements on procedures
TekRecruiter is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. TekRecruiter will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.