White Glove Infrastructure Technician Department: Professional Services / Field Operations Location: Nationwide (Travel Required) 50% travel Build More Than Infrastructure. Build Customer Confidence. Our White Glove Infrastructure Technicians don’t simply install technology - they deliver enterprise infrastructure with precision, craftsmanship, professionalism, and an uncompromising attention to detail. Every rack we build, every cable we route, every access point we mount, and every customer interaction represents the our brand. We’re looking for professionals who take pride in their work, notice the details others overlook, and understand that the difference between a good installation and an exceptional one is craftsmanship. If you’re passionate about quality, enjoy building clean and organized infrastructure, and believe every detail matters, we’d love to hear from you. Position Summary The White Glove Infrastructure Technician is responsible for installing, integrating, testing, and documenting enterprise networking, wireless, server, and data center infrastructure for customers across North America. This role requires exceptional attention to detail, technical craftsmanship, and a commitment to delivering installations that exceed customer expectations. Successful technicians take ownership of the finished product and consistently deliver work that is clean, organized, reliable, and built to last. Every installation should reflect the professionalism and quality standards that define the White Glove experience. What You’ll Do Enterprise Infrastructure Installation Install and mount wireless access points Rack and stack switches, routers, firewalls, servers, storage systems, and enterprise IT infrastructure Install network cabinets, equipment racks, UPS systems, rack PDUs, and cable management systems Install patch panels, ladder rack, basket tray, conduit, raceways, and cable pathways Perform equipment replacements, relocations, and decommissioning Install equipment according to manufacturer specifications and engineering documentation Structured Cabling Pull, route, terminate, and test Cat5e, Cat6, Cat6A, and fiber optic cabling Install single-mode and multimode fiber infrastructure Maintain proper cable routing, bend radius, and support methods Install patch cords and complete equipment cross-connects
Build clean and organized rack elevations Ensure proper airflow and cable management Verify equipment placement against design documentation Dress copper and fiber cabling to White Glove standards Wireless Infrastructure Install and replace enterprise wireless access points ? Verify proper AP placement and orientation ? Follow wireless design documentation ? Assist with wireless validation and post-installation testing Testing & Validation ? Certify copper cabling ? Test fiber optic infrastructure ? Verify equipment connectivity ? Perform visual quality inspections ? Assist engineers with infrastructure validation ? Identify installation issues and proactively resolve or escalate concern
? Capture installation photographs ? Record cable identifiers and equipment serial numbers ? Update rack elevations and installation documentation ? Complete daily project reports ? Support creation of accurate as-built documentation Customer Experience ? Represent the company professionally on every customer engagement ? Communicate effectively with customers and project teams ? Maintain clean and organized workspaces ? Protect customer facilities and equipment ? Leave every work area cleaner than it was found White Glove Academy & Certification We don’t simply hire technicians - we develop highly skilled infrastructure professionals. Every newly hired White Glove Infrastructure Technician participates in our White Glove Academy during their first 30 days of employment. This immersive onboarding program combines classroom instruction, hands-on lab exercises, and real-world installation scenarios conducted within our dedicated warehouse training facility.
Training includes:
? White Glove installation standards ? Enterprise rack integration ? Structured copper cabling ? Fiber optic installation ? Wireless access point installation ? Equipment mounting techniques ? Cable management best practices ? Labeling standards ? Testing and certification procedures ? Documentation requirements ? Customer communication ? Safety and job site professionalism Upon completion of the Academy, technicians must successfully pass both written and hands-on certification exams demonstrating their ability to perform enterprise installations that meet our White Glove standards.
Certification includes evaluation of:
? Installation quality ? Attention to detail ? Rack aesthetics ? Cable management ? Equipment mounting ? Labeling accuracy ? Documentation ? Testing and validation ? Professionalism ? Safety Only technicians who successfully complete the certification process are authorized to independently represent the company on customer engagements. What Makes Someone Successful Technical skills are important. Craftsmanship is what sets our team apart.
The expectation is simple:
When another engineer opens a rack years later, they should immediately recognize it was built by our organization.
Qualifications
Required Experience installing enterprise network infrastructure Experience with structured copper and fiber cabling Experience mounting wireless access points and network equipment Ability to read floor plans, rack elevations, and installation drawings Basic understanding of enterprise networking hardware Ability to safely use hand and power tools
Preferred BICSI Installer or Technician Certification OSHA 10 or OSHA 30 Certification Fluke cable certification experience Fiber termination and testing experience Experience installing Cisco, Juniper, HPE Aruba, Palo Alto, Dell, HPE, or similar enterprise technologies Experience working in enterprise data centers What We Value
We’re looking for professionals who:
Take ownership of their work