Benefits:
- Competitive salary
- Profit sharing
- Training & development
Summary:
TeamLogic IT is seeking an experienced MSP Level 2 Technician for a contract-to-hire role, working under the supervision of our Tech Lead.
The role focuses on supporting Microsoft environments for small and medium-sized businesses. Strong hands-on Microsoft Intune administration experience is a must. U.S. citizenship and residence in the Atlanta metropolitan area are required.
Responsibilities:
• Microsoft Intune: Manage device enrollment, configuration profiles, compliance policies, application deployment, endpoint security, and troubleshooting.
• Microsoft 365: Administer users, licenses, permissions, Exchange Online, Teams, SharePoint, and OneDrive.
• Windows Server and Domains: Maintain and troubleshoot Windows Server, Active Directory, Group Policy, DNS, and DHCP.
• Azure and Identity: Support Microsoft Azure, Entra ID, and hybrid identity environments. Configure and troubleshoot MFA, Microsoft Authenticator, and Duo.
• Technical Support: Resolve escalated tickets involving Windows devices, Microsoft services, connectivity, and user access. Keep clients informed and document resolutions.
• Maintenance and Security: Perform patching, monitor endpoint health, address security alerts, and verify backups under the Tech Lead’s direction.
• Projects: Assist with client onboarding, migrations, device deployments, and infrastructure improvements.
• Emergency Support: Participate in on-call coverage, including occasional evenings and weekends.
Required Qualifications:
• U.S. citizenship.
• Must reside in the Atlanta metropolitan area and be available for onsite work at our Smyrna office and client locations.
• 3–5 years of experience in an MSP or comparable IT support role.
• Proven Microsoft Intune experience, including device enrollment, policy configuration, compliance management, application deployment, and troubleshooting.
- Strong administration and troubleshooting skills in:
- Windows 10/11, Windows Server, and Windows domains.
- Active Directory, Group Policy, DNS, and DHCP.
- Microsoft 365, Azure, Entra ID, and hybrid identity.
- MFA, Microsoft Authenticator, and Duo.
- Working knowledge of VPNs, firewalls, and network connectivity troubleshooting.
- Experience with RMM and ticketing platforms, preferably NinjaOne and Autotask PSA.
- Strong communication, documentation, customer service, and time management skills.
- Ability to work independently while following the Tech Lead’s priorities, standards, and escalation procedures.
Preferred Qualifications:
• OneLogin experience, including SSO and application integrations.
- PowerShell scripting and automation.
- Microsoft certifications in endpoint administration, Azure, or identity management.
- Experience with Hyper-V or VMware, backup solutions, and IT Glue or Hudu.
Employment and Work Environment:
• Contract to hire, with potential conversion to permanent employment based on performance and business needs.
- Reports to the Tech Lead.
- Combination of onsite and remote work based on client needs.
- Valid driver’s license and availability to travel to local client locations required.
- Occasional evening and weekend work for emergencies or scheduled projects.
About TeamLogic IT
TeamLogic IT helps small and medium-sized businesses maintain reliable, secure technology. We offer varied client work, professional growth opportunities, and support from a broad network of technicians across North America.