Position Summary
The Counter Sales position is responsible for delivering seamless customer experience and supporting daily team operations. This role requires high-quality, reliable service, while demonstrating clear, positive communication with both customers and team members. This individual contributes to a collaborative work environment and applies strong industry knowledge to effectively meet customer needs.
Primary Duties and Responsibilities
• Assist customers with past invoices
• Ensure all billing is up to date from prior day's invoices and tickets
• Quote prices and prepare sales orders
• Determine the make, type, quality and availability of desired merchandise and make suggestions that meet the customer’s needs
• Entering proper information to generate accurate invoices for pick up or delivery
• Accurately locate and pick products for order fulfillment
• Estimate date of deliveries based on knowledge of production and delivery schedules
• Assess and determine warranty items while ensuring adherence to manufacturer policies and meeting the specific needs of each customer
• File warranties for customers to ensure they receive credit for said items in a timely manner
• Keep accurate notes of all interactions and organize paperwork appropriately
• Stock, clean, and maintain show room
• Schedule warehouse transfers as needed
• Other retail warehouse duties assigned as needed
Qualifications
Required Education:
- High school diploma or equivalent
Required Experience:
- Previous experience in sales or customer service, preferably in a HVAC or distribution environment
- Familiarity with inventory management and point of sale systems
Required Skills and Abilities:
- Strong communication and interpersonal skills
- Ability to work effectively in a team-oriented environment
- Basic computer proficiency, including Microsoft Office Suite
- Strong organizational skills and attention to detail
- Ability to handle multiple tasks simultaneously and prioritize effectively