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DONOR SERVICE REPRESENTATIVE

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General Job Summary

Handle incoming and outgoing communication with TBN partners dealing with inquiries and requests relating to donations, gift offers, network programs, donor files and other matters
Data entry on multiple software platforms for donor mail, phone calls, email, and website communication from TBN partners around the world
Provide introductory support and communicate effective troubleshooting steps through various platforms, effectively diagnosing problems, and escalating issues to higher-level support, while monitoring timely resolution of inquiries

Requirements & Skills

Previous high-volume customer service or call center experience
Strong data entry and computer skills in a multi-tasking environment
Strong Critical thinking skills and ability to problem solve – previous support desk experience a plus
Excellent telephone etiquette and ability to interact in a warm, friendly, professional manner leaving a positive impression consistent with the Christian ministry of TBN
Fluent in English with excellent written and communication skills – Bilingual English/Spanish a significant plus
40 wpm typing, 10-key proficiency
Ability to discreetly handle sensitive and confidential information
Enjoy an open-office, team-environment with significant interpersonal interaction

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