Jobs in the United States

25+ jobs

Save this search

Added 1 hour ago
JG
Part-time Babysitter, weekday & weekend morning shifts available
JCC Greater Boston
Newton Centre, MA
- $20 to $22 USD / hour
- Part-time
…schedule - hours may shift from week to week depending on our program needs. Under the direction of the AD of Family Programming, the Babysitter (Lead babysitter) will provide childcare for…
Added 1 hour ago
JG
Extended Day Childcare Manager, Camp Kaleidoscope, Summer Day Camp
JCC Greater Boston
Newton, MA
- $20 USD / hour
…looking for dynamic and engaging leaders to serve as Extended Day Manager for before camp care (7:30am - 9:30am) after camp care (3pm - 6:30pm)…
Added 1 hour ago
JG
Stage Manager, Theater Program, Camp Kaleidoscope, Summer Day Camp
JCC Greater Boston
Newton, MA
- $20 USD / hour
…direct two fully-staged musicals as part of our popular Theater program for children entering grades 4 - 8 this summer. Camp Kaleidoscope, the JCC summer day camp in Newton, draws creative…
Added 1 hour ago
JG
Camp Grossman Facilities Manager
JCC Greater Boston
Dover, MA
- $75,000 to $80,000 USD / year
Under the overall direction of JCC Greater Boston's Facilities Director, and in coordination with the Camp Grossman Program Director, the Grossman Facilities Manager is primarily…
Added 1 hour ago
Technical Product Manager - Support / TAC
Cisco Systems, Inc.
San Jose, CA · RTP, NC
Experience defining governance for automated workflows, including autonomy tiers, confidence gating, and RACI accountability
Added 1 hour ago
Technical Product Manager - AI Native Professional Services
Cisco Systems, Inc.
San Jose, CA · RTP, NC
…optimize delivery speed and quality. Develop and implement autonomy tiers, confidence scoring, and compliance automation to improve service delivery outcomes. Collaborate cross-functionally…
Added 1 hour ago
Xfinity Store Manager Blufox Mobile- Canton
Blufox Mobile
Canton, CT
Are you an experienced Retail Store Manager, Sales Manager, or Wireless Store Manager looking for a career with unlimited growth potential? Do you thrive in a fast-paced retail environment…
Added 1 hour ago
Xfinity Store Manager Blufox Mobile- Portsmouth
Blufox Mobile
Portsmouth
Are you an experienced Retail Store Manager, Sales Manager, or Wireless Store Manager looking for a career with unlimited growth potential? Do you thrive in a fast-paced retail environment…
Added 1 hour ago
Xfinity Store Manager Blufox Mobile- Dover
Blufox Mobile
Dover, NH
Are you an experienced Retail Store Manager, Sales Manager, or Wireless Store Manager looking for a career with unlimited growth potential? Do you thrive in a fast-paced retail environment…
Added 1 hour ago
Xfinity Store Manager Blufox Mobile- Salem NH
Blufox Mobile
Salem
Are you an experienced Retail Store Manager, Sales Manager, or Wireless Store Manager looking for a career with unlimited growth potential? Do you thrive in a fast-paced retail environment…
Added 1 hour ago
Xfinity Store Manager Blufox Mobile- West Lebanon
Blufox Mobile
West Lebanon, NH
Are you an experienced Retail Store Manager, Sales Manager, or Wireless Store Manager looking for a career with unlimited growth potential? Do you thrive in a fast-paced retail environment…
Added 1 hour ago
Xfinity Store Manager Blufox Mobile- Copperfield
Blufox Mobile
Houston, TX
Are you an experienced Retail Store Manager, Sales Manager, or Wireless Store Manager looking for a career with unlimited growth potential? Do you thrive in a fast-paced retail environment…
Added 1 hour ago
Xfinity Store Manager Blufox Mobile- West Chase
Blufox Mobile
Houston, TX
Are you an experienced Retail Store Manager, Sales Manager, or Wireless Store Manager looking for a career with unlimited growth potential? Do you thrive in a fast-paced retail environment…
Added 1 hour ago
Xfinity Store Manager Blufox Mobile- Cinco Ranch
Blufox Mobile
Katy, TX
Are you an experienced Retail Store Manager, Sales Manager, or Wireless Store Manager looking for a career with unlimited growth potential? Do you thrive in a fast-paced retail environment…
Added 1 hour ago
Xfinity Store Manager Blufox Mobile- Gulfgate
Blufox Mobile
Houston, TX
Are you an experienced Retail Store Manager, Sales Manager, or Wireless Store Manager looking for a career with unlimited growth potential? Do you thrive in a fast-paced retail environment…
Added 1 hour ago
Xfinity Store Manager Blufox Mobile- Tomball
Blufox Mobile
Tomball, TX
Are you an experienced Retail Store Manager, Sales Manager, or Wireless Store Manager looking for a career with unlimited growth potential? Do you thrive in a fast-paced retail environment…
Added 1 hour ago
Xfinity Store Manager Blufox Mobile- Wallisville
Blufox Mobile
Houston, TX
Are you an experienced Retail Store Manager, Sales Manager, or Wireless Store Manager looking for a career with unlimited growth potential? Do you thrive in a fast-paced retail environment…
Added 1 hour ago
Xfinity Store Manager Blufox Mobile- Memorial City
Blufox Mobile
Houston, TX
Are you an experienced Retail Store Manager, Sales Manager, or Wireless Store Manager looking for a career with unlimited growth potential? Do you thrive in a fast-paced retail environment…
Added 1 hour ago
Xfinity Store Manager Blufox Mobile- Kemah
Blufox Mobile
Kemah, TX
Are you an experienced Retail Store Manager, Sales Manager, or Wireless Store Manager looking for a career with unlimited growth potential? Do you thrive in a fast-paced retail environment…
Added 1 hour ago
Xfinity Store Manager Blufox Mobile - Stafford
Blufox Mobile
Stafford, TX
Are you an experienced Retail Store Manager, Sales Manager, or Wireless Store Manager looking for a career with unlimited growth potential? Do you thrive in a fast-paced retail environment…
Added 1 hour ago
Xfinity Store Manager Blufox Mobile- Rice Village
Blufox Mobile
Houston, TX
Are you an experienced Retail Store Manager, Sales Manager, or Wireless Store Manager looking for a career with unlimited growth potential? Do you thrive in a fast-paced retail environment…
Added 1 hour ago
Xfinity Store Manager Blufox Mobile- Roxbury
Blufox Mobile
Roxbury, MA
Are you an experienced Retail Store Manager, Sales Manager, or Wireless Store Manager looking for a career with unlimited growth potential? Do you thrive in a fast-paced retail environment…
Added 1 hour ago
Xfinity Store Manager Blufox Mobile- Concord
Blufox Mobile
Concord, NH
Are you an experienced Retail Store Manager, Sales Manager, or Wireless Store Manager looking for a career with unlimited growth potential? Do you thrive in a fast-paced retail environment…
Added 1 hour ago
Xfinity Store Manager Blufox Mobile- Seabrook
Blufox Mobile
Seabrook, NH
Are you an experienced Retail Store Manager, Sales Manager, or Wireless Store Manager looking for a career with unlimited growth potential? Do you thrive in a fast-paced retail environment…
Added 1 hour ago
Xfinity Store Manager Blufox Mobile- Derby
Blufox Mobile
Derby, CT
Are you an experienced Retail Store Manager, Sales Manager, or Wireless Store Manager looking for a career with unlimited growth potential? Do you thrive in a fast-paced retail environment…

Talkdesk

Senior CX Manager - FSI

Remote, United States

Pay Range (Base Pay): $77,500 - $147,000

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay Range (Base Pay): $77,500 - $147,000
Posting language: English
Posted: Oct 30, 2026

Original job description

Role Overview

The Senior CX Manager plays a critical role as a senior technical advisor and strategic partner to Talkdesk’s largest and most complex customers. This role drives measurable business outcomes by leading advanced product adoption, overseeing complex technical initiatives, and ensuring long-term customer success through strategic enablement, and change management.

The Senior CX Manager serves as the bridge between customer stakeholders (technical and business) and Talkdesk’s internal teams to ensure alignment on key business objectives and successful product utilization. In addition to typical customer technical guidance, you will also assume key Customer Relationship Management (CRM) responsibilities to ensure the long-term health and success of our customers. This unique hybrid role is for a proactive professional who excels at solving complex technical challenges while also fostering strong, lasting customer relationships.

Key Responsibilities

Enterprise Technical Enablement & Delivery Leadership

Serve as the primary senior technical point of contact for enterprise and strategic accounts.
Lead complex onboarding, platform optimization, and advanced feature deployments across multi-product environments.
Define solution scope, delivery approach, and technical roadmap in partnership with customer project managers and internal teams.
Translate customer business and operational needs into scalable technical architectures and implementation plans.
Drive use case strategy, feature adoption, and innovation roadmaps aligned to customer goals and Talkdesk product direction.
Conduct advanced demos and enablement sessions showcasing feature enhancements and new capabilities.
Establish and disseminate technical best practices across customers and internal teams.

Customer Success, Program Ownership & Risk Management

Build and maintain trusted relationships with senior executive and operational stakeholders.
Support executive business reviews focused on ROI, KPIs, adoption maturity, and strategic alignment.
Own the end-to-end management of technical initiatives, including issue tracking, prioritization, and customer communication.
Proactively identify delivery risks, develop mitigation strategies, and remove roadblocks to ensure program success.
Act as a senior escalation point for complex technical and delivery issues, coordinating cross-functional resolution.
Partner with customers on structured change management strategies to ensure sustained adoption and value realization.

Data-Driven Value Realization & Commercial Impact

Analyze product usage, operational data, and customer insights to identify optimization and expansion opportunities.
Support renewals and expansion efforts by aligning demonstrated technical value to customer business outcomes.
Develop customer success stories and case studies highlighting measurable results and enterprise-scale impact.

Cross-Functional Leadership & Professional Services Alignment

Partner closely with Professional Services, Product, Support, Engineering, Sales, and Customer Success to deliver cohesive outcomes.
Summarize and communicate customer feedback related to product gaps, bugs, and roadmap considerations.
Influence internal prioritization by providing structured, data-backed insights from enterprise customers.
Participate in the sales cycle as needed to gather technical requirements, shape solution approaches, and support proposals or SOWs.
Contribute to the development of scalable delivery processes, playbooks, and best practices across the CX organization.

Requirements

7–10+ years of experience in Technical Account Management, Professional Services, Customer Success, Solution Consulting, or IT Project Management within a SaaS, CCaaS, or CPaaS environment.
Preferred experience in financial services, healthcare/life sciences, retail and consumer products.
Proven track record of managing and delivering complex technical initiatives for enterprise customers.
Strong technical acumen, including experience with APIs, CRM systems (e.g., Salesforce), and modern cloud-based enterprise platforms.
Demonstrated experience defining scope, managing delivery plans, and coordinating multi-workstream projects.
Experience with agile and/or waterfall implementation methodologies; PMP or equivalent certification preferred.
Ability to align technical solutions to strategic business outcomes and ROI.
Executive-level communication skills with the ability to influence and advise senior stakeholders.
Strong analytical and problem-solving skills, with comfort operating in ambiguous environments.
Excellent written and verbal communication skills with a consulting mindset and high attention to detail.
Experience with contact center technology or customer experience platforms strongly preferred.
Willingness to travel up to 25–30%.
Commitment to continuous learning and enablement related to Talkdesk’s evolving platform and innovations.

Pay Range (Base Pay): $77,500 - $147,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 10 days from the posting date. The application was posted on 10/29/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com. Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

Apply About employer

Report this job