Talkdesk

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA) - a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that scales across service, sales, and support. At the core of CXA is the Talkdesk Data Cloud, which unifies structured and unstructured data - from CRMs, tickets, transcripts, and notes - into real-time, contextual knowledge. This enables AI agents to act with precision, resolve complex issues, and improve over time. CXA supports both cross-industry workflows and vertical-specific use cases in healthcare, financial services, retail, utilities, travel, and government. With a modular design, prebuilt agents, and a continuous automation cycle - Discover, Build, Orchestrate, Measure - Talkdesk delivers rapid time-to-value and long-term impact. Enterprises can modernize operations, reduce cost-to-serve, and drive sustainable growth - without needing a full rip-and-replace. Trusted by global brands, Talkdesk is transforming how the world delivers customer experience.