Description
GUEST SERVICE AGENT | TAILWATER LODGE
Set on the scenic banks of the Salmon River, Tailwater Lodge, a Tapestry Collection by Hilton™, offers the perfect blend of outdoor adventure and tranquil relaxation. From Orvis-endorsed fishing and shooting sports to our indoor pool, hot tub, and full-service spa, there’s something for everyone.
We’re looking for a Guest Service Agent who brings energy, warmth, and genuine hospitality to every interaction. You’ll be the smiling face that welcomes our guests, the problem-solver who keeps things running smoothly, and the friendly voice they remember long after their trip.
Responsibilities:
· Welcome guests with warmth, sincerity, and a friendly smile. · Share hotel and local knowledge to make each stay extra special. · Manage reservations, check-ins, and check-outs in person, online, or by phone. · Handle changes, special requests, and guest needs with ease. · Keep guest records accurate and organized. · Respond promptly and kindly to every request. · Be the go-to expert for all things Tailwater Lodge.
Qualifications:
· Flexible schedule (including weekends, and holidays). · Strong communication, organizational, and problem-solving skills. · Calm under pressure and able to juggle multiple tasks at once. · 1+ years of customer service experience and familiarity with PEP (a bonus!)
Become part of our team and enjoy:
· Paid time off (for full-time team members) & paid sick time (for everyone). · Medical, dental, life, and vision insurance (full-time). · 401(k) with employer match. · Hilton Team Member Travel Perks (hello, discounted getaways for you, friends, and family). · Employee discounts and a warm, welcoming workplace.
Whether guests are reeling in a trophy fish, or relaxing at the spa, we’re here to make their stay unforgettable - and we want you to be part of the experience!