Position: Warehouse & Delivery Account Service Representative Location: Odessa, TX Employment Type: Permanent, Full-Time
System One is actively recruiting for a Warehouse & Delivery Account Service Representative for a permanent opportunity in Odessa, TX!
We are seeking a dependable, customer-focused individual who enjoys a combination of warehouse operations, parts delivery, and customer interaction.
This is a hybrid position where the employee will split their work week between working in the warehouse and delivering parts to customer locations throughout the surrounding area.
Depending on business needs, some days will be spent supporting daily warehouse operations, while others will involve delivering products, managing customer inventory, and providing exceptional service at customer locations.
The ideal candidate will have experience in warehouse operations, inventory management, and customer service, along with a clean driving record and the ability to work independently. This is an excellent opportunity for someone who enjoys variety in their workday and is comfortable transitioning between a warehouse environment and a professional, customer-facing role.
Essential Job Responsibilities
- Warehouse Operations & Inventory Management
- Assist with daily warehouse operations, including shipping, receiving, picking, packing, and organizing inventory.
- Perform cycle counts and maintain accurate inventory records.
- Prepare, package, and stage customer orders for delivery.
- Operate shipping manifest systems and maintain accurate shipping documentation.
- Assist with assembling parts and creating small assemblies as needed.
- Safely operate warehouse equipment, including forklifts and pallet jacks.
- Maintain a clean, organized, and safe warehouse environment.
- Follow established quality control procedures and company policies.
- Assist walk-in customers with product inquiries and order fulfillment.
- Support additional warehouse responsibilities based on operational needs.
Parts Delivery & Customer Service
- Safely operate a company vehicle to deliver parts and products to customer locations throughout the assigned territory.
- Ensure timely, accurate, and professional delivery of customer orders.
- Manage customer Vendor Managed Inventory (VMI) programs, including counting inventory, restocking products, and monitoring stock levels.
- Build and maintain positive working relationships with customers.
- Identify current and future customer needs and communicate opportunities to the sales team.
- Provide professional, courteous customer service during deliveries and onsite visits.
- Communicate effectively with customers regarding product needs, inventory levels, and delivery information.
- Represent the company professionally while visiting customer locations.
Additional Responsibilities
- Balance warehouse responsibilities and delivery schedules based on daily operational needs.
- Prioritize multiple tasks while maintaining accuracy and efficiency.
- Work collaboratively with warehouse, operations, and sales teams.
- Maintain accurate records using company computer systems and inventory software.
- Demonstrate flexibility and adaptability as responsibilities shift between warehouse operations and customer deliveries.
Minimum Qualifications
- High school diploma or equivalent required.
- Previous experience in a warehouse, inventory management, or customer service environment.
- Clean driving record and ability to safely and legally operate a company vehicle.
- Basic computer skills and ability to navigate inventory management systems.
- Ability to read, count accurately, and perform basic mathematical calculations.
- Ability to lift up to 50 pounds.
- Ability to stand for extended periods, up to eight hours per day.
- Must be at least 18 years old to operate a forklift.
- Strong attention to detail and organizational skills.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Willingness to perform both warehouse and delivery responsibilities throughout the workweek.
Preferred Qualifications
- Previous experience with shipping, receiving, inventory control, or order fulfillment.
- Experience delivering parts, materials, or products to commercial or industrial customers.
- Experience operating forklifts and pallet jacks.
- Familiarity with ERP systems, preferably SAP or SAP Business One.
- Experience using Microsoft Office 365, including Outlook, Excel, and Word.
- Experience working in a customer-facing warehouse or industrial distribution environment.
- Mechanical aptitude or familiarity with industrial parts and equipment.
- Physical Requirements & Working Conditions
- Ability to lift, carry, and move materials weighing up to 50 pounds.
- Ability to stand, walk, bend, and perform physical warehouse duties throughout the day.
- Ability to sit and drive for extended periods while completing customer deliveries.
- Must possess the vision and hearing necessary to safely perform warehouse and delivery responsibilities.
- Warehouse work is generally performed in a climate-controlled environment.
- Noise levels may vary, and hearing protection may be required.
- Regular travel to customer locations within the assigned territory using a company vehicle.
#M1
Ref: #192-Precision San Antonio
