Job Title: Production Support Engineer – AWS Duration: Full Time / Permenent Role Location: Birmingham, AL, Columbia, SC, Knoxville, TN or Lafayette, LA Work Mode: 5 Days Onsite
Position Overview
- Provide production support for critical HR, Finance, and other back-office applications hosted in AWS.
- Two positions support a 24x7 Eyes-on-Glass environment, working 12.5-hour shifts with rotating day/night coverage every 4–6 weeks (typically Sun-Wed).
- One position (under Aravind) works primarily Monday-Friday with on-call coverage and every-other-weekend support.
- Candidates must be flexible and comfortable supporting a 24x7 production environment.
Key Responsibilities
- Monitor production systems, alerts, scheduled jobs, and application health.
- Perform incident triage, troubleshoot failures, analyze logs, and restore services.
- Support and troubleshoot AWS, RDS, Redshift, AutoSys, and existing CI/CD pipelines.
- Use ServiceNow (or similar ticketing tools) to document and manage incidents.
- Research issues beyond existing knowledge articles, gather diagnostics, and escalate with actionable findings.
- Identify opportunities for automation and operational improvements.
Required Skills
- 6+ years of production/application support experience.
- Strong AWS production support experience, including console navigation and log analysis.
- Experience with:
- AWS services
- Amazon RDS
- Amazon Redshift
- AutoSys
- Incident management and troubleshooting
- ServiceNow or comparable ticketing systems
- Good understanding of DevOps and CI/CD processes, including running, monitoring, and troubleshooting pipelines rather than building or deploying them.
Nice to Have
- AWS Associate Certification.
- Python scripting (strongly preferred for at least one of the three hires).
- Experience supporting HR, Finance, or other enterprise back-office applications.
- Automation experience.
Key Success Factors
- Strong log analysis and troubleshooting skills.
- Ability to independently investigate issues
Ref: #404-IT Pittsburgh