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System One

Mortgage Servicing Response Specialist

Vienna, VA, United States

Contract

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Job details

Job type: Contract
Apply by: Jan 26, 2027
Posting language: English
Posted: Oct 28, 2026

Original job description

Title: Mortgage Servicing Specialist Location: Vienna, VA (Hybrid, onsite 3 days a week) Pay Rate: Open W2 options Position Type: Contract

We are looking for candidates with at least 1 year of professional mortgage servicing experience. Candidates must be able to pass both a credit and criminal background check.

Description:

• Monitor RightNow eMessage system while maintaining a strict 24-hour turnaround time; conduct independent research in multiple business areas

• Compose correspondence to member inquiries, ranging from to basic to complex, regarding the servicing of mortgages

• Analyze, research and compose responses to Qualified Written Requests, Servicing File and Regulation X: Notice of Error or Information Request letters within required timeframe set forth by RESPA/CFPB regulations and guidelines

• Collaborate with Compliance, Collateral Risk, Mortgage Default and/or Office of General Counsel as appropriate

• Ensure responses to members are factually and grammatically accurate, concise, thorough and in accordance with company style while adhering to RESPA/CFPB

• Research, review and coordinate escalated concerns from members, regulators, attorneys or governing bodies

• Manage the Concerns Database, ensuring timely response from business units to formulate the appropriate response to the inquiry/request to maintain compliance with regulated deadlines - Basic

• Formulate and present proposed resolution and response to management

• Manage Correspondence Quality Assurance Review (CQAR) Database for the implementation or revision of new or existing letters for use by Mortgage Servicing

• Coordinate with Corporate Correspondence, Compliance, management and Mortgage and Equity Servicing Support

Ref: #851-Rockville-S1

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Skills

Research
Regulatory compliance
Quality assurance

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